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IT Helpdesk Specialist with German - HDFDB005

Remote:

Full Remote

Contract:

Full time

Work from:

Romania

Offer summary

Qualifications:

Bachelor in IT preferred, Minimal experience in similar position, Good understanding of computer systems and networking, Very good knowledge of Microsoft client architecture, Fluent in German and English.

Key responsabilities:

Provide first-level support for hardware, software, and application issues
Document solutions and maintain accurate IT Service Desk tickets
Assist with user onboarding and perform hardware/software upgrades
Offer remote support to allocated users and manage Active Directory
Properly escalate unresolved issues and communicate promptly with customers

Human Direct Human Resources, Staffing & Recruiting TPE https://www.humandirect.eu/

11 - 50 Employees

See more Human Direct offers

Job description

Your missions

Our partner’s international Global Workday Support Team is hiring an IT Helpdesk Specialist with German (m/f/d) in Romania.

Responsibilities:

Provide first-level support for all users with hardware, software, and application issues
Address customer-targeted open-ended questions to quickly understand the root of the problem
Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact.
Ensure quality and best practices by applying organization IT standards
Perform client hardware and software upgrades as required or requested
Maintain inventory of all equipment, software, and software licenses in ServiceNow
Assist with onboarding of new users
Install, test, and configure new hardware as workstations, peripheral equipment, and software
Document all implemented solutions
Properly escalate unresolved issues to appropriate internal teams
Offer remote support to allocated users
Manage users and rights in the Active Directory
Provide prompt and accurate feedback to customers

Requirements

Bachelor in IT is preferred
Minimal experience in a similar position
Good understanding of computer systems and networking
Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system)
Very good knowledge of Windows 7,8 or 10
Basic knowledge of Remote Access
Systems/VPN
Fluent in German and English
Excellent problem-solving and communication skills
Highly self-motivated

Benefits

In addition to varied tasks, our partner offers an international working atmosphere in which you can contribute your knowledge and continuously develop your skills.