Customer Service Representative (Remote)

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AbroadWorks Inc. is a staffing and consulting agency, catering to many companies from various industries all across the United States and Canada, to whom we provide top-notch multi-national talent from across the globe.

As a US-based company that specializes in HR Services, AbroadWorks focuses on sourcing talented foreign professionals, for either a full-time, part-time, or project based, remote, work.

We offer a wide variety of career opportunities for both young and experienced professionals from Virtual/Executive Assistance, to Technical and Creative Writing, and IT-based roles, among others.

Apart from the promise of competitive compensation and benefits, our unique talent acquisition process offers a truly exciting opportunity for personal and professional growth, a productive learning experience, and the prospect of working in the safety and comfort of your own home.

For this role, our client is in search of talented and experienced individuals to be a part of a growing customer service department. Ideal candidates are expected to be enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company.

Successful candidates for this role are expected to have the following attributes:

• Must be bilingual and have a strong command of the English language, both written and spoken.
• Must hold a minimum of 1 year of experience with an international call center.
• Strong customer service orientation.
• Good analytical skills with an appetite for learning.
• Quality conscious with attention to detail.
• Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
• Ability to perform under stress.
• Familiar with the use of business applications for routine operations.
• Has the ability to complete tasks in a timely manner.
• Great logical and verbal reasoning skills.
• Ability to think outside the box.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.

Your responsibilities will include but are not limited to the following tasks:

• Provide customer support through phone, chat, or email.
• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, and escalate as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to customers.
• Meet all performance metrics on a regular basis.
• Maintain data confidentiality.

Candidates will be asked to complete one or two brief assessments so that we can get an understanding of their competencies with the above-mentioned skills. Applicants who score well on these assessments will then be invited to a face-to-face interview via Zoom.

Successful candidates for this role will be rewarded with the following benefits and compensation:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.
• Compensation range: $3 - 5 per hour.

We are looking forward to making you a part of our team!

Thank you for your time and interest.