Offer summary

Qualifications:

Minimum 3 years as System Administrator, Experience with ServiceNow administration.

Key responsibilities:

Monitor and maintain ServiceNow instance

Ensure system security, perform backups and respond to outages

Provide customer service and training/support as needed

Assist with other administrative tasks

As a full-service ServiceNow solution provider, we help clients develop, implement, and administrate successful workflow automation solutions. Our objective is to deliver sustainable results for you via consulting and process design for end-to-end process automation. Moch.IT specializes in developing and managing ITIL-based services, including ServiceNow, ITSM , ITOM , CSM . Moch.IT is a leading provider of on-demand IT and business operations solutions that enable organizations to operate with greater speed and agility. Our solutions streamline day-to-day service delivery while also helping organizations transform into digitally optimized enterprises that can grow revenue, increase productivity, and reduce costs. We bring together people, processes, and systems to deliver an amazing digital experience while automating your business processes and accelerating your time to market. Committed to delivering innovative and effective workflow automation solutions, our team of experts at Moch. IT possess the skills, expertise, and experience to help your organization realize a higher return on investment (ROI). Our solutions deliver data, process, End-to-End integration, and automation capabilities at scale and create a single context for processes across technologies. Moch.IT provides "best in class" professional services to enable clients to thrive through digital transformations, improve their business intelligence through reporting & data analytics solutions and deploy Service Management Systems across the globe. Meet with us today to learn how we can be your one source for assurance, automation, and continuous improvement. To learn more about how we help you drive your next modernization project towards operational excellence, please visit http://www.moch-it.com

Job description

The ServiceNow Administrator is responsible for managing the ServiceNow system and ensuring that customers are able to log in, access their information and perform their jobs. This position will be responsible for the following tasks:

- Monitoring and maintaining the ServiceNow instance

Ensuring that the system is secure and not vulnerable to security breaches
Running backups and performing system maintenance on a regular basis
Responding to outages or emergency situations
Providing customer service by answering questions related to logging in, accessing information, or performing jobs
Providing training or support when needed
Assisting with other administrative tasks as needed
Requirements:
Minimum of 3 years experience working as a System Administrator
Experience with ServiceNow administration is highly desired
Excellent written and verbal communication skills

Technical background, with experience in networking, SQL databases, or other related fields

Required profile