Genesys Testing Engineers

Job Title: Genesys Testing Engineers

Experience Range: 3-7 years

Notice Period: Short joiners (maximum up to 30 days)

Shift Timing: UK Timing

Joining Location: Pan India

Responsibilities:

• Analyze system specifications to understand requirements.
• Develop detailed test plans and test cases.
• Execute test cases and identify defects.
• Document and report defects to the development team.
• Collaborate with the development team to resolve issues.
• Ensure software meets quality standards and best practices.
• Participate in review meetings and provide feedback.

Key Technical Skills:

• Experience with Genesys Contact Centre testing.
• Knowledge of Genesys Workforce Management (WFM).
• Experience with testing Contact Centre Reports.
• Ability to write test scripts from designs (e.g., call flow test cases from Visio).
• Proficiency in Jira, Excel, and Word.
• Ability to work independently and in a team.
• Strong project leadership and communication skills, including customer-facing interactions.