Offer summary

Qualifications:

3+ years Customer Service or BPO experience, Strong English communication, Spanish bonus, Experience with inbound/outbound calls, Self-starter willing to learn, Flexible schedule, team player.

Key responsabilities:

Answer calls, monitor notifications

Investigate and troubleshoot issues

Dispatch work orders to vendors

Follow up with stakeholders, resolve conflicts

Complete assigned tasks, provide updates

Job description

ABOUT OUR COMPANY

Our team helps property management companies scale and grow by taking care of all maintenance coordination needs. Our services include all maintenance coordination services from dispatch to work order completion even during after hours. We are a a rapidly-growing company seeking motivated applicants who are driven to become experts in the Property Management industry.

ABOUT THE JOB

We are looking for Maintenance Assistants with customer service experience to assist a team of coordinators to manage the day to day operations of our clients maintenance department. Our staff works fully remote and we are looking for someone to grow with the department and team.

QUALIFICATIONS

3+ Customer Service or BPO experience
Strong English written and verbal communication skills. (Bonus if you can speak Spanish)
Experience with handling inbound and outbound calls.
Must have at minimum 4gb laptop/desktop computer with more than 15 mbps internet connection.
Self-starter who is willing to learn with a desire to become an expert in Maintenance Coordination and Property Management
Independent worker who knows the benefit of asking for help when you need it
Must be able to work a flexible schedule that includes weekends and after hours as needed.
Ability to work well with a team
Has strong attention to detail
Is open minded to changes

RESPONSIBILITIES

Answers calls for the assigned team department phone line.
Monitors incoming notifications through task management software and takes appropriate actions.
Troubleshooting and investigating with tenants on reported maintenance concerns.
Work order dispatch to preferred vendors assigned to clients' accounts.
Follow up communications with vendors, owners, and tenants, regarding updates on work order status or approvals.
Assist with resolving scheduling conflicts between tenants and vendors.
Completes all tasks assigned and provides updates until task completion.
Participates in weekly department meetings and training
Assists Team Leader or Account Manager with special tasks and assignments as needed.

Required profile