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Product Manager - Account & Customer Insights

Remote:

Full Remote

Contract:

Full time

Salary:

15 - 15K yearly

Experience:

Mid-level (2-5 years)

Work from:

Portugal

Offer summary

Qualifications:

2-3 years of product management experience, Success in customer-focused feature development, Ability to present and communicate effectively.

Key responsabilities:

Define product vision and strategy for subdomain
Implement surveys for customer feedback
Collaborate with cross-functional teams for feature optimization
Ensure seamless user experience for account management
Develop and maintain product roadmap

AUTODOC Information Technology & Services Large https://autodoc.group/

5001 - 10000 Employees

See more AUTODOC offers

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities

Define and communicate the product vision and strategy for the Account & Customer Insights subdomain.
Collaborate with engineering, design, and other cross-functional teams to develop and optimize features related to customer account management, including profile information, order history, etc.
Implement Qualtrics surveys (CES, NPS, etc.) to gather and analyze customer feedback.
Use survey insights to drive continuous improvement of account features and overall customer experience.
Ensure the subdomain provides a seamless and intuitive user experience for managing accounts and providing feedback.
Work with UX/UI designers to create engaging and user-friendly interfaces.
Translate UX research findings into actionable product features and improvements.
Develop and maintain a product roadmap that aligns with business objectives and customer needs.
Define and monitor key performance indicators (KPIs) for the subdomain.
Evaluate performance data to generate insights and pinpoint areas for improvement.
Keep up-to-date with industry trends and competitor activities to maintain a competitive edge.

Requirements

2-3 years of product management or related experience.
Demonstrated success in developing and managing customer-focused features that drive engagement and retention.
Experience presenting to stakeholders and making data-driven decision
Excellent communication skills, conveying ideas to technical and non-technical stakeholders.
Ability to translate UX research into actionable product features.
Experience in creating and maintaining product roadmaps.

What do we offer?

Annual vacation of 22 working days and one additional day off on your birthday.
Meal Allowance of 8 EUR per working day.
Private health insurance.
Mental Wellbeing Program – free psychological counseling for you and your family members via 24/7 hotline and online sessions.
AUTODOC Corporate Discount (1,080 Euros per annum) for ordering parts at special discounted rates.
Retail discounts of up to 75% on travel, technology, fashion, and more.
There are opportunities for advancement, further training (over 650 courses on soft and hard skills on our e-learning platform), and coaching.
Free English and German language classes.
Flexible working hours and hybrid work options.