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Callcenter agent Serbia (remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Serbia

Offer summary

Qualifications:

Serbian native speaker, Empathetic and organized with communication skills, Fluent in English, experienced in customer service.

Key responsabilities:

  • Deliver superior customer experience by phone and email
  • Register patients, book clinic visits, collect feedback
  • Handle complaints, report irregularities to physicians
Telemedi - Digital Health Platform & Telehealth Provider logo
Telemedi - Digital Health Platform & Telehealth Provider SME https://business.telemedi.com/
51 - 200 Employees
About Telemedi - Digital Health Platform & Telehealth Provider
Since 2014, we upskill and provide business with plug&play digital healthcare platform including modules like telemedicine, automated triage, Artificial Intelligence, medical devices monitoring and API integrations. We take into account the expectations of our customers and the specificities of local markets. We combine multicultural expertise with the power of technology. Our solutions are used by an ever-growing number of patients across the world. Taking into account the expectations of our business customers and the specificities of local markets, we offer innovative telemedicine solutions, their implementation, and high-quality services of remote doctor consultations. Our solutions are used by an ever-growing number of patients across the world.
See more Telemedi - Digital Health Platform & Telehealth Provider offers

Job description

Looking for a stable yet dynamic and energetic job? Want to do things that really matter? What a coincidence.

We’re Telemedi - a trusted partner in advanced digital healthcare solutions. What we do is ultimately save lives. And yes, those are big words. But we do put faith in them, and we conduct our business with this particular goal in mind.

How do we achieve that?

We work in 20+ global markets, providing high-quality services of remote doctor consultations - over 100,000 per month, conducted by 500+ GPs. We implement digital healthcare solutions for insurance, assistance, healthcare, and finance. We build our leverage on AI, automated triage, and medical monitoring devices. We aim to lead the change that the world is currently facing.

What’s in it for you?

We offer good salaries. We enable you to work remotely in full. We give you unlimited access to all our remote doctor consultations. But what’s most important is our culture. Here at Telemedi we seek and encourage honest, mutual feedback, ownership, and drive for growth and improvement. And yes - you truly can speak your mind and be taken seriously.

Customer Service Specialist with Spanish and English

  • Deliver superior customer experience to individuals and business clients by calls and mail
  • Register patients for visits and provide them with help in looking for physical clinics
  • Contact clinics in order to book visit for patients
  • Collect comments from clients and doctors
  • Handle complaints, reporting irregularities and deficiencies in consultations to physicians
  • Take care of the proper circulation of medical documentation

Requirements

  • Serbian language - native
  • An empathetic, understanding, and discreet person,
  • Accurate and organized,
  • Communicative knowledge of English,
  • Knowledge of the Office system,
  • Experienced in customer or patient service.

Benefits

  • Adequate salary to your experience, skills and achieve KPIs.
  • Possibility to get a unique experience in a dynamic, innovative startup environment in a fast-growing market.
  • Unlimited access to telemedicine services.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Office AdministrationOrganizational Structure

Other Skills

  • Empathy
  • Communication
  • Customer Service
Are you interested?

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