Who We Are:
Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.
Fast forward to today; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We provide a space for growth and success, and our people love it.
WHO YOU ARE: The value of our business is driven by the relationships that we foster. The
Provider Relations Advocate role is the perfect opportunity to amplify your career if you have a passion for
accuracy and troubleshooting. Our Provider Relations Advocate is responsible for managing providers and internal team members to identify opportunities for continued enhancements in the provider journey that support lasting and trusting relationships with our network of providers
.
What You’ll Be Doing:
As a
Provider Relations Advocate, you will be responsible for:
- Handling provider inbound calls in navigating Amplifon Hearing Health Care websites and encourage and reassure them to become self-sufficient
- Educating providers on member benefits, plan exclusions, and procedures to enhance total customer service experience
- Making outbound calls to providers to help implement training and development of our network providers through education programs and internal mentoring
- Responding to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a prompt manner
- Demonstrating and maintaining a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems
Qualifications:
- 3+ years of Customer Service experience with at least 1 year of working in a provider service capacity
- High School Diploma or GED
- ACD experience preferred (Five9, or other VOIP phone system preferred)
- Proficient with Microsoft Word and Excel
- Knowledge of Medical Insurance terminology
- Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively
- Schedule: M-F 8:30am-5pm CST
- This is a remote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC
What We Offer:
- Excellent Compensation & Benefits
- 401(k) Matching
- Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day
- Comprehensive Health Insurance (Medical, Dental, and Vision)
- International business exposure
Diversity, Equity, and Inclusion:
Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skillsets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
