Analyst, Hotel Systems

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

This position is responsible for the on-site and remote support of the WH&R approved property management, hotel level, and central reservations systems for franchised owned locations.  The position is expected to be the in-house subject matter expert (SME) for the SynXisCR, Opera, and Sabre property management systems/products.  This person will also be responsible for ensuring the PMS Training team are using current documents and checklists provided by the WH&R Product team. 

• Assist in certification process for new/existing Opera SME’s and support trainers on WH&R deployment policies and procedures via an on-site quality process which ensures readiness for new implementation staff to manage this role.
• Working closely with our Product team and ensuring documents are updated, maintained, and reviewed with the PMS Training team.
• Manage install escalations with vendors, PMS Training Team, and Wyndham Implementation Team. Coordinate with support when needed.
• Work with internal and external customers to test, document, and deploy new PMs/CRS functionality.  Acting as the PMS SME. 
• Lead on-site application deployment of PM Systems and maintain implementation documentation and standards for PM system trainers.
   

• Must have extensive knowledge of Opera Cloud and SynXis CR.
• Must be able to interact with all levels of staff both internally and on property.  
• Must be able to work independently and with tremendous accuracy.
• Must be able to complete tasks in a timely manner and complete work on time. 
• Must have flexibility to work nights and weekends if the situation requires.
• Must be able to travel within Canada and the US.

• Wyndham Certification received for training and configuring Opera Cloud in the Wyndham environments. 
• Experience with SynXis CR as it relates to the integration to Opera Cloud.
• Microsoft Office experience is preferred.