Field Service Engineer Oxford/Reading

Job Title

Job Description

he purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?

This position will be field based, with the location in Oxford o

You are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
• Diagnosing mechanical, hardware and software system failures using established procedures and information.
• Determining most cost effective repair/solution to minimize customer downtime.
• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable
• Experienced logical problem solver with ability to work independently
• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
• The ability to process knowledge across multi-modality and diverse product ranges
• Recognize new technologies and adapts to daily challenges
• Deliver high levels of customer service
• Competent in IT/Network diagnosis/system connectivity/Remote service desirable
• You are currently living in the Oxford or Reading area.

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person.  Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.  

This is in addition to:

• A basic salary plus Company Car.
• Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
• Philips University is available to all employees for learning and development opportunities.
• 25 days holiday allowance from the beginning, plus bank holidays.
• Family-friendly policies which offer enhanced maternity and paternity schemes.
• The Philips Employee Shop which allows employees to buy Philips’ products at discounted prices.
• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.