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Lead Data Operations Quality

extra holidays - extra parental leave - work from anywhere - fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

North Macedonia

Offer summary

Qualifications:

Experience in implementing Quality Control processes, Strong people management and analytical skills, High attention to detail and quality focus, Proficiency in Google Apps and MS Office, Fluency in English.

Key responsabilities:

Design, optimize processes, and workflows for data quality
Lead a team of Quality Control Data Stewards
Run reports on data quality performance
Collaborate with other teams, stakeholders
Support Quality Manager in analyzing data

Veeva Systems Computer Software / SaaS SME https://www.veeva.com/

5001 - 10000 Employees

See more Veeva Systems offers

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Quality Lead at Veeva OpenData, you will be streamlining quality control processes while leading a remote team of Quality Control Data Stewards.

Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture.

The ideal candidate for this role has a process-oriented mindset and is strong in people management, too.

Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You'll Do

Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency

Develop and maintain clear and concise documentation, including policies, training materials, and work instructions

Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review

Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines

Run reports on data quality and performance

Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvements

Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management

Requirements

Experience in implementing and/or developing Quality Control processes

Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements

Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment

Strong analytical and problem-solving skills with a proactive “can do” attitude

Attention to detail and focus on quality

Ability to plan, prioritize tasks, and keep projects on track

Strong stakeholder management skills, clear and concise communication, and ability to

Experience in analysis of complex datasets, creation of dashboards

Proficiency in Google Apps, MS Office, and other office software

Fluency in English

Nice to Have

Experience with data management and data analysis tools

Familiarity with querying relational databases using SQL or a similar language

Experience working with MDM (master data management) applications

Understanding of Healthcare systems

#RemoteNorthMacedonia

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.