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Junior BA/Support

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Computer Science or IT-related degree, 2-3 years of experience.

Key responsabilities:

  • Configure, monitor, manage ERP systems
  • Interact with clients and groups for system issues
  • Conduct user training and quality assurance testing
  • Track resolution of client issues
  • Gather information to improve system effectiveness
Octal Philippines Incorporated logo
Octal Philippines Incorporated Information Technology & Services SME https://octaltech.net/
51 - 200 Employees
See more Octal Philippines Incorporated offers

Job description

  • Should have problem solving, decision making and analytical skills
  • Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
  • Ability to do user training
  • Ability to conduct quality assurance testing
  • Basic knowledge in MySQL or basic SQL scripting

Requirements

  • Computer Science or any IT-related course
  • Minimum of 2-3 year experience
  • Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
  • Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
  • Knowledge on any service or helpdesk management system is a plus
  • Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
  • Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Benefits

  • Allowances
  • Health Insurance,
  • Hospitalization Insurance
  • Accident Insurance

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Quality Assurance
  • Analytical Skills
  • Interpersonal Communications
  • Decision Making

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