Dolce Tempo Segment Expert Role

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success. 

We are looking for a motivated Field Expert or Regional Coordinator that feels passionate about our Dolce Tempo trips and can provide a fresh look at segment trip elements in addition to supporting Field Experts and Leaders in the segment standards and the implementation of new initiatives.

The position is field based, paid hourly and can be combined with a Trip Leading schedule and other RC or TE position if workload allows.   We expect this role to be around 15 hrs per month over the winter with a shift to 5 hrs per month in S/S/F.

Reports to: Melissa Schmidt – TD Program Manager 

SPECIFIC RESPONSIBILITIES

• Support Dolce Tempo Trip TEs
  • Serve as a point of contact for questions
  • Work with LD to update Quick Guides and help with internal messaging around Dolce Tempo trip deliverables.
• Help with Dolce Tempo Segment Training
  • Help with Leader BLUE and TE BLUE content related to Dolce topics
  • When needed, co-host segment sales seminars to give Trip Consultants a clear and accurate picture of what we deliver on Dolce trips.
• Serve as knowledge expert for Dolce trips and Dolce routes.
  • Help solution problems and set segment goals for 2024, 2025 & beyond
  • Provide insight on route selection and annual audit of Dolce route options to ensure we’re offering safe and enjoyable routes for guests.
• Monitor Dolce Tempo Segment Quality
  • Review Dolce Tempo Trip Scores monthly and provide insight to TE’s and Program Manager on Dolce-related quality issues.
  • Help monitor guest feedback for Dolce trips and follow up with TEs when needed
• Help with winter audit efforts  

REQUIRED KNOWLEDGE AND ABILITIES:

• Trip Leading experience on Dolce Tempo trips required
• Trip Expert or Regional Coordinator experience preferred
• Strong interpersonal skills and management capabilities, including proven feedback skills via FTR feedback on trips and co-leaders.
• Excellent written and verbal communication skills.
• Ability to manage projects and follow through on project-related deliverables.
• Facility with Microsoft Excel and Word