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Specifications for ITS77 IT Staff Augmentation Posting
ITS77 Category 1
Rate Card Title: Project Manager
Functional Job Title: Release Manager

☐ New Posting
☒ RePosting:    ☒ No suitable resumes received, reposted with no changes (please do not resubmit resumes)

                        ☐Reposted with skill set edits
                        ☒ Reposted with different title, higher maximum rate
☒Posting with same requirements as recent posting <ITD 22-012>
do not resubmit resumes submitted in response to that posting.

General Requirements:
CORI requirements:   ☒After candidate selection

Interview requirements:   ☒Initial contact by phone, interview may be in person or video conference

Maximum acceptable hourly bill rate: $73.00 - $90.00 per hour

May be filled PRIOR TO CLOSE DATE: ☒Yes     ☐No

Additional Resume Submission Specifications and Requirements:

Total number of positions sought: 1
Maximum number of resumes per ITS77 Vendor: 3
☐Resumes must be submitted via COMMBUYS OR
☐Respond via email to: eotssjobs@mass.gov with subject line: 22-012B Release Manager
☒ Both of the above
No phone calls please – email questions to: eotssjobs@mass.gov
Rates are all-inclusive (travel and any additional expenses are included in the rate)

All candidates submitted must be made aware of Executive Order #595:
Executive Order #595 requires Executive Department staff (fulltime, contract and interns) to have received a COVID-19 vaccination or to have been approved for exemption as a condition of employment. Finalists will be given details about how to demonstrate receipt of vaccination or request an exemption due to a sincerely held religious belief or if the vaccine is medically contraindicated.

Worksite Address: 200 Arlington Street Chelsea, Massachusetts 02150
Remote work allowed? ☒Yes ☐No
100% remote work allowed? ☐Yes ☒No
If other remote work arrangements, specify: This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Engagement Length: Early November 2021 to June 30th, 2021.
Project(s): 1 Year +
Hours per Week: 37.50
Will any travel be required as part of consultant duties? No

Position Summary:
The Executive Office of Technology Services and Security is seeking a Release Manager to join our IT Service Management organization. The Release Manager will own the Release Management lifecycle which includes planning, scheduling, coordinating and the management of releases across the Enterprise. With a focus on coordinating various aspects of production and projects into a single integrated process framework, the Release Manager will be responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted for.
The Incumbent must have in-depth knowledge and hands-on experience (3-5 years) developing and establishing Release Management procedures and processes in an enterprise environment
Position Responsibilities (including but not limited to):

Establish Release Management procedures and processes for EOTSS
Oversee release management process for EOTSS
Collaborate and communicate with development managers, project managers, Change Management, and other Commonwealth and EOTSS teams.
Review incoming Release Management requests for completeness.
Define, create, and maintain knowledge documents pertaining to Release Management delivery plans.
Identify and manage risks and resolve issues that affect release scope, schedule, and quality.
Develop common strategies for release governance.
Develop and update clearly defined Release Management process documents, KPIs, training material and knowledge articles
Provide training of the Release management process to others
Facilitate cross functional communication.
Monitor delivery plans and associated tasks through ServiceNow reporting and dashboards.
Provide Release Management reporting and updates to EOTSS senior management.
Manage, publish, and track a release calendar .
Measure release cadence and effectiveness to improve and increase effectiveness through use of release related performance indicators (KPIs).
Create common standards for release formats, release playbooks and release decision making.

Forecast demand for release resources and identify opportunities for greater efficiency
Preferred Qualifications:

3-5 years in-depth experience developing Release Management procedures and processes in an enterprise environment
Highly organized with a thoughtful, methodical approach but without being handcuffed by process or unduly slow and bureaucratic.
Bachelor's degree in computer science or information technology or equivalent experience
Strong creative, communication, and collaboration skills
Demonstrates an excellent level of written and verbal communication skills
Must be a passionate team player
Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
Ability to handle multiple projects in a fast-paced environment
Ability to be flexible, adaptable and learn new concepts quickly
Experience building delivery templates and methodology
Application implementation experience
Experience with one or more of the following preferred: technology/software/SAAS concepts, custom software development processes and methodologies (including running Agile projects), technology project management and governance
ServiceNow and MS O365 experience preferred
ITIL V3/V4 certification

BD-22-1060-ITD00-ITD00-67716

Job description

Required profile

Experience

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