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Systems Engineer

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

3-5 years exp. as Break-fix Engineer, Hardware/software troubleshooting knowledge, Telco/network infrastructure experience, Operating systems proficiency (Windows, macOS), Network protocols understanding.

Key responsabilities:

  • Coordinate Break-Fix team activities
  • Review, create work orders for issue resolution
  • Collaborate with on-site resources efficiently
  • Communicate technical updates effectively
  • Follow up with on-site resources for resolution confirmation
CallTek logo
CallTek XLarge https://www.calltekinc.com/
5001 - 10000 Employees
About CallTek
CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.
See more CallTek offers

Job description

About Us: Staff4Me is dedicated to providing exceptional technical support to our clients. We pride ourselves on our commitment to resolving hardware and software issues promptly and effectively.

Job Description: Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities:

  • Work as a coordinator on the Break-Fix team.
  • Review the assigned ticket to identify how the Break-Fix team can assist in resolution.
  • Review all the open tickets to identify any other issues that can be solved with the same dispatch.
  • Create a BAP/Platform One Order following the UBF process.
  • Generate a work order and submit to the contractor pool.
  • Adjust the urgency, description, and pricing of each work order to ensure prompt acceptance and technician assignment.
  • Coordinate with on-site and remote technical resources to resolve issues efficiently.
  • Communicate scheduling and technical updates to residents, property staff, and stakeholders.
  • Collaborate with on-site resources to ensure proper ticket documentation and resolution.
  • Follow up with on-site resources to confirm attendance and resolution.

Requirements

    • 3-5 years of experience as a Break-fix Engineer or similar role.
    • Ruckus, Cisco, and HP experience is preferred.
    • Strong technical knowledge of hardware components, software applications, and networking.
    • Hands-on experience in troubleshooting hardware and software issues.
    • Experience in telco and network infrastructure is a must.
    • Knowledge of operating systems such as Windows and macOS.
    • Experience in performing hardware repairs and replacements.
    • Good understanding of network protocols and configurations.
    • Ability to effectively communicate technical information to non-technical users.
    • Excellent problem-solving and multitasking skills.
    • Professional certifications such as CompTIA A+, Network+, or MCP are a plus.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingNetwork ProtocolsMicrosoft Operating SystemsMac OSTelecom Infrastructure

Other Skills

  • Verbal Communication Skills
  • Analytical Skills
  • Teamwork
Are you interested?

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