Offer summary
Qualifications:
Native fluency in Japanese language, high-tech environment experience, Account management and ITIL knowledge, Project and task-management abilities, Technical support and project management experience.
Key responsabilities:
- Utilize software tools for issue mitigation
- Understand and align solutions to customer needs
- Maintain customer relationships and ServiceNow reputation
- Drive regular customer conference calls and meetings
- Act as mediator for upgrades and security requirements