We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Job description

JAPANESE/ ENGLISH GAMING SUPPORT AGENT - REMOTE

(Based in Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines)

As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Requirements:

Advanced Japanese speaker
English speaking fluent level
Knowledge about gaming or anything related to video games
Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
Being a fast learner, take initiative and excel at troubleshooting
Having a dedicated quiet workspace located within your residence
Be based in one of the following countries: Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines (MANDATORY)
Experience in a Customer service environment is a plus.

Required profile