Global Control Tower Lead

Duties and Responsibilities:

• Able to learn and perform the following Origin task based on MSOP/ SOP and existing Working Instructions

PO Receipt
PO Shipment Mode Validation
2PL, Carrier Ocean/ Air/ Road & Rail Forecast
Vendor Booking CFS, CY, Air
SO Ship Mode Validation
20FT CY Booking Validation
Pre ASN
Cargo Receiving
Inbound & Outbound Scanning
Container Load Plan Creation
Sailing/Flight Schedule**
Ocean Carrier Booking & SI & VGM
Air Carrier Booking & SI
Road and Rail Booking & SI
Delay in Transit
FCR Creation & Issuance
Vendor Document Check & Follow up
LSP Document Check & Follow up
Data Validation
Trigger COMASN

• Quality and compliance responsibilities under NDA / attention given to predetermined processes, SOPs
• Alert team leader of any discrepancy in process, unclear instruction received from counterparts in country or document references.
• Follow working instructions of superior
• Report/escalate of irregularities and feedback to superior regularly
• Establish the well cooperation relationship with other team or party
• Ensure to meet KPI & ISSC targets, quality responsibility along ISSC/ 4PL Control Tower standards
• Quality responsibility along ISSC/ 4PL Control Tower standards
• Coordinate with Team Lead any update needed in SOP or update SOP and ensure it is signed off by GOKAM
• Assist to gather data needed on reports.
• Work under the direction of superiors
• Participate in daily stand up meetings
• To take up additional task as assigned
• Regular job rotation and knowledge handover within the team
• Punctual, Flexible in working hours
• Adheres to local ISSC rules and guidelines

Requirements:

• Solid experience (minimum 3 years) in Freight forwarding (global process not local) export/import Ocean/Sea Freight process ideally, if other process please ensure to indicate specifically
• SSC/Shared service center or BPO experience (other industry is allowed) – minimum 2 years
• People management experience – minimum 3 years, no less than 5 FTEs handled
• Global accounts management
• Exposed or with experience dealing with stakeholders with different nationalities
• Clear verbal communication skills; able to articulate oneself
• Good presentation skills
• Can thrive in a challenging, ambiguous environment
• Full flexible with both WFH (work-from home) and RTO (return to office) setup
• Willing to report to office on a regular basis in Aseana City, Paranaque (around city of Dreams/Ayala Mall)
• Full flexible in work shift schedule (for now its APAC schedule but can change later on since account is global). Ok with extended working hours, local holiday and weekend duty

Good to have

• 4PL / Control tower actual experience
• Any supply chain solutions training