Manager, Delivery - Sales Performance Management

Job Description

JOB SUMMARY:

Argano is seeking a dynamic Manager of Delivery to be apart of our Sales Performance Management (SPM) team and lead one of our delivery teams. In this role, you are responsible for the overall achievement of the team’s goals and KPIs. These include successful management of client relationships, delivery of high quality technical solution services, successful allocation and management of team resources, development of people, and smooth day-to-day operations. You will manage client account escalations, monitor account health, and report upwards on the overall stability of our accounts.

Our SPM team helps sales organizations plan, implement, manage, and optimize leading Sales Performance Management (SPM) solutions to drive operational and sales efficiency in support of their company-wide strategy. We specialize in incentive compensation management, territory management, quota planning, and revenue intelligence solutions tailored to each client’s unique needs.

Responsibilities

• People Management
• Manage a team of consultants
• Coaching and mentorship
• Onboarding for new hires
• Training and enablement
• Career progression support
• Resource / Revenue Management
• Forecast the expected hours/revenue from each client and identify revenue throughput
• Identifying and managing revenue gaps in upcoming months
• Identifying capacity constraints and planning ahead to maximize revenue
• Ensure consistent timesheet submissions, time tracking, hours reporting, and timely invoicing
• Identify non-billable/bench time and fine tune work assignments to maximize utilization
• Revenue planning / resource forecasting for 3-6 months forward
• Portfolio / Client Management
• Oversee the delivery of SPM solutions to professional services clients
• Accountable for the overall health of the portfolio, with a focus on customer experience and financial health
• Oversee project teams by mitigating risks, managing client escalations, and providing direction
• Ensure client satisfaction and referencability
• Host Governance calls to get feedback on a monthly/quarterly basis
• Gather weekly feedback on the portfolio and ensure potential issues are identified early and dealt with
• Manage client escalations as needed
• Sales Support
• Serve as primary point of contact for any Services support for
• proposals/ estimates/ workshop requests
• Can be the primary resource or assign resources to sales cycles
  

Education

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

• Bachelor's degree in a relevant field such as Software Engineering, Informational Technology, Business Administration, Economics, Finance, Engineering, etc.
  
  

Qualifications

• 5+ years of management or leadership experience in professional services, or equivalent, with experience leading, coaching, and growing a team of direct reports or peers
• 3+ years of client involvement with Sales Performance Management tools (Varicent, Xactly, SAP)
• SDLC / Technology Implementation experience
• Results-oriented, organized, and a proactive team leader who can manage shifting priorities and deliver on commitments in a fast-paced environment
• Composed leader, and deep thinker with problem solving skills
• Clear and effective communicator both internally and externally, across all levels of the organization
  
  

Certificates, Licenses, Registrations

• Nice to have or more of the following certifications:
• Varicent V10, SAP Callidus, Xactly, Spiff, SPM specific certification.
  

Skill Requirements

• Advanced Project Management: Expertise in project management methodologies, including the ability to lead and manage a team of project managers and delivery teams.
• Communication: Strong verbal and written communication skills to effectively collaborate with teams, clients, and stakeholders.
• Team Leadership: Basic leadership skills to guide and mentor junior team members, ensuring they meet their project objectives.
• Problem-Solving: Ability to identify and resolve issues and challenges that arise during project execution.
• Organization: Strong organizational skills to manage project schedules, resources, and deliverables effectively.
• Conflict Resolution: Proficiency in conflict resolution and the ability to manage challenging situations effectively.
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.