Customer Service Representative

Apologies for missing that detail. Here's the revised job description:

Job Title: Customer Service Representative
Location: Remote (PST/CST Timezone)

Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST

Job Description:

The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling inquiries with professionalism, empathy, and a high-energy, camera-friendly attitude. This position requires a team player who values innovation and a customer-centric approach.

Responsibilities:

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with clarity, persuasiveness, and authenticity.
• Respond to customer requests, resolve issues, and promote the brand positively.
• Establish and maintain customer rapport to encourage repeat business.
• Participate in training sessions to enhance booking techniques and outbound calling skills.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update the customer database with complete and accurate information.

Qualifications:

• Proven track record in customer service.
• IT competent, with proficiency in phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, goal-driven environment.
• Competitive spirit with a focus on team success.
• Highly motivated, flexible, and positive attitude towards work.