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Virtual Assistant

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Proven client relations experience, Excellent communication skills, Strong organization and detail orientation, Proficient in communication tools, Independent and proactive work approach.

Key responsabilities:

  • Guide clients in onboarding process
  • Act as primary client contact
  • Request and compile testimonials
  • Handle documentation and payments
  • Obtain media assets for campaigns
SURV7X, LLC logo
SURV7X, LLC Small startup https://surv7x.com/
2 - 10 Employees
About SURV7X, LLC
SURV7X is a distinguished software and technical service company empowering medical practices to enhance their clientele, foster customer loyalty, and achieve measurable growth. Our unwavering commitment to efficacy is underscored by a strategic focus on proven methodologies, enabling us to sidestep distractions and deliver tangible results. We build custom stunning websites and customer relationship management services that enables you to manage services on multiple digital platforms seamlessly in one place. What sets us apart is our proficiency in guiding clients through the entire sales process – from attraction and nurturing to successful closure. Meticulous attention to client nuances, coupled with a robust system for tracking, measuring, and reporting, ensures a trajectory toward and beyond their objectives. Founded on the pillars of trust, respect, discipline, hard work, kindness, and loyalty, SURV7X derives its name from the essence of "Serving." The inclusion of the number 7 symbolizes completeness, while the variable "X" represents the bespoke growth our clients aspire to achieve. As a company driven by exacting standards and a resolute focus on delivering results, we thrive in challenging environments, adeptly navigating adversity while maintaining an unwavering commitment to pushing boundaries. Our organizational ethos revolves around fostering an environment of compassion, care, and love for both our dedicated team and valued clients. We eagerly anticipate the prospect of serving you, whether as a distinguished client benefitting from our expertise or as a valued member contributing to our dynamic team at SURV7X.
See more SURV7X, LLC offers

Job description

Company: SURV7X, LLC

About Us: SURV7X, is a dynamic and innovative marketing company dedicated to increasing sales for our clients. We are committed to wowing our clients and strive for excellence in all aspects of our work.

Position Overview
We are seeking a proactive and detail-oriented Virtual Assistant to join our team. As the Client Onboarding and Communication Specialist at SURV7X, you will play a pivotal role in ensuring seamless onboarding, maintaining clear communication, and gathering essential information from our clients. You will be the bridge between our clients and our team, ensuring that all requirements are met to provide top-notch service.

Key Responsibilities

  • Client Onboarding: Guide new clients through the onboarding process, providing clear instructions and support. Ensure all necessary documentation, media, and information are collected efficiently.
  • Client Communication: Act as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring a positive client experience throughout their journey with us.
  • Review Requests: Request and facilitate client reviews, testimonials, and feedback. Compile and document client testimonials for use in marketing materials.
  • Documentation and Payment Handling: Ensure all required documentation, contracts, and payments are received and processed promptly. Coordinate with finance and legal teams as needed.
  • Media Requirements: Liaise with clients to obtain necessary media assets for campaigns, ensuring they meet specifications and deadlines.
  • Performance Feedback: Solicit and compile performance feedback from clients. Provide insights and recommendations to project managers for ongoing improvement.
  • Issue Resolution: Act as a first point of contact for any client concerns or issues. Escalate and coordinate with the appropriate team members for resolution.
  • Success Stories: Document and share success stories with the team, highlighting achievements and successful campaigns.

Qualifications

  • Proven experience in client relations, onboarding, or virtual assistant roles.
  • Excellent written and verbal communication skills.
  • Highly organized with a strong attention to detail.
  • Proficient in using communication tools (email, messaging platforms).
  • Ability to work independently and proactively.

Preferred Qualifications

  • Knowledge of marketing or digital agency operations.
  • Familiarity with project management tools (e.g., Asana, Trello).

How to Apply

Interested candidates are invited to apply on company website under “careers” tab. Note: We thank all applicants for their interest in SURV7X, LLC, but only those selected for an interview will be contacted.

Job Location: Remote

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Onboarding StrategiesAsanaAttitude ControlIntelligent Virtual AssistantClient ServicesTrello

Other Skills

  • Detail Oriented
  • Verbal Communication Skills
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