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L3 Support Engineer SQL

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

+4 years of L2/L3 support engineer experience, Fluent English, Proficiency in SQL (Pl/SQL), Solid UNIX and Shell Scripting experience, Debugging skills in Java or object-oriented programming languages.

Key responsabilities:

  • Provide Level 2 support for production systems
  • Communicate with development teams and stakeholders
  • Utilize ITIL processes for Service Management
  • Write and execute SQL queries for analysis
  • Perform root cause analysis and document solutions

NTD Software logo
NTD Software Startup https://ntdsoftware.com/
11 - 50 Employees
See all jobs

Job description

The L3 Production Support Engineer will be responsible for providing technical support for production environments, focusing on problem-solving, debugging, and root cause analysis. This role requires strong technical skills in UNIX, SQL, and at least one object-oriented programming language (such as Java), along with effective communication abilities to work with application development teams and other stakeholders.

Requirements
  • +4 years of proven experience as an L2/3 support engineer in a production environment.
  • Fluent English
  • Proficiency in SQL (Pl/SQL), with a strong understanding of joins, stored procedures, and triggers.
  • Solid experience with UNIX and Shell Scripting for monitoring and error handling.
  • Ability to read and debug code in Java or any other object-oriented programming language.
  • Skilled in debugging and troubleshooting, with a demonstrated ability to perform root cause analysis.
  • Excellent communication skills, capable of explaining technical details to non-technical stakeholders.
  • ITIL process experience, including Service Management, Knowledge Management, and Incident Management.
  • Experience with other object-oriented programming languages, beyond Java.
  • Prior experience in similar L2/L3 production support roles within technology or software development environments.
  • Certifications in ITIL or other service management frameworks.

    • Responsibilities
  • Offer Level 2 support for production systems, promptly addressing incidents and resolving issues.
  • Communicate with application development teams and stakeholders to discuss technical and functional aspects of problems and solutions.
  • Use ITIL processes for Service Management, Knowledge Management, and Incident Management to manage support workflows and document solutions.
  • Write and execute SQL queries to analyze data, focusing on joins, stored procedures, and triggers.
  • Monitor and troubleshoot processes and script errors in UNIX-based environments, utilizing Shell Scripting.
  • Read and debug code in Java or other object-oriented programming languages to diagnose application-related issues.
  • Perform root cause analysis (RCA) to identify underlying problems and suggest corrective actions.
  • Document incidents, solutions, and best practices to improve support processes and contribute to knowledge sharing.
    •

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    DebuggingSQL (Programming Language)Java (Programming Language)UnixRoot Cause Analysis

    Other Skills

    • Verbal Communication Skills
    • Problem Solving
    Are you interested?

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