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L2 Integration Support

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Work from:

United Arab Emirates

Offer summary

Qualifications:

Strong system and database knowledge, Experience with cloud infrastructure and CI/CD practices.

Key responsabilities:

Integrate products with client systems
Provide technical support, track, and resolve tickets
Proactively seek improvements in technologies and processes
Collaborate with development and test teams for issue resolution

Mobile-Technologies Telecommunication Services SME https://www.mobile-technologies.com/

51 - 200 Employees

See more Mobile-Technologies offers

Job description

Position: L2 Integration Support Engineer

We are looking for Integration & Support Engineer-Level2 to come and join us. With offices in Bangkok, Dubai, Lagos and people working remotely from around the world, you will be part of a multi-skilled team responsible of projects and change requests delivery.

Job Responsibilities

Integrate Mobile-Technologies products with our customers system and other third parties.
Perform deployments in various environments including production servers.
Provide technical support to application and manage tickets. Report, track and ensure support calls resolution.
Pro-actively look for improvements: new technologies implementation, process enhancement. Collaborate with development and test teams on issues and feedback on improvement.

Job Requirements

Have strong knowledge in system (UNIX/LINUX), database (Oracle/Postgres preferably), systems/network administration and support
Be fairly knowledgeable about cloud infrastructure (AWS, Azure etc) and CI/CD practices
Can setup and configure back-end environment for application deployment both on on-site hardware and in Cloud.
Can prepare and verify installation packages and deploy applications at client sites including internal test sites and development sites.
Can conduct system configuration for security, performance and availability.
Can perform system integration tests and liaise with customer to conduct acceptance test.
Can implement automation tools and scripts. Also help team to build and utilize automated deployments through CI/CD practices.
Can identify, investigate, analyze and resolve support issues in a timely manner.
Can participate in hotline shift program (extra remuneration provided) to ensure 24/7 support.
Can generate reports on application and issues.
Good communication skills in English
Fast learner and ability to quickly find solution. Must be service oriented.
Experience in telecom solutions

Looking for a change with a difference? Consider Mobile-Technologies for something new!