ITSM Application Administration/Configuration Analyst - Remote (2695)

PSI Pax, Inc. has an exciting opportunity for an ITSM Application Administration/Configuration Analyst - Remote to support our government customers in Patuxent, River MD and Remotely.

Duties & Responsibilities:

The ITSM Application Administration/Configuration Analyst will be responsible for the follow:

• Provide enterprise level technical and functional support for the Ivanti Neurons for IT Service Management (ITSM) and Ivanti Endpoint Management solutions.
• Collaborate with customers and team to elicit and document functional requirements.
• Contribute to the enhancement, customization, and configuration of the Ivanti product based on the customers’ requirements.
• Adhere to the team’s SDLC process (design, development, testing, debugging, and deployment).
• Collaborate with the team using an Agile framework.
• Contribute to the continuous improvement of the Ivanti products.
• Provide system administration by monitoring system performance, server stability and performing system configuration, maintenance and repair as needed.
• Ensure optimal application front-end performance, develop queries and reports.
• Ensure customer and team communication is timely, maintained, and appropriate.
• Contribute to high-visibility or mission critical aspects of a given program and perform all functional duties independently.
• May oversee the efforts of less senior team members and/or be responsible for the efforts of all team members assigned to a specific job.

Required Qualifications:

• Ability to obtain and maintain a DoD Secret Clearance.
• Security+ Certification (ability to obtain within 30 days of hire if the candidate does not already possess).
• OS Certifications (ability to obtain within 30 days of hire if the candidate does not already possess).
• Over ten (10) years of experience performing work related to skills listed below: 
  • Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, or Axios.
  • Understanding of database and server technologies, internet and network technologies.
  • Experience with Business Object components including lists, forms and layouts.
  • Experience with configuring Pick Lists Managing Counters Expressions.
  • Experience with Business Objects and Relationships.
  • Experience managing system settings and application logs.
  • Experience with importing and exporting data, searching, and reporting, establishing workflows.
  • Experience with dashboards.
  • Experience with Windows Server and Desktop administration.
  • Experience in IT with an emphasis on customer support.
  • Confident user of Microsoft Windows and common applications (Word, Excel etc.).

Preferred Qualifications:

• Knowledge of Ivanti and On Preism
• Knowledge of ITSM, CMDB and ITIL business processes
• Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols.
• Knowledgeable with Scrum
• Experience with Active Directory, Group Policy, and User Profiles
• Experience with SQL Database.
• SQL and IIS experience.
• Experience with troubleshooting Networking issues.
• Strong troubleshooting/root cause isolation skills.
• Familiarity with AWS, Azure, and VMWare.
• Experience providing SaaS support is desirable.
• Exposure to Microsoft Windows internals (registry, drivers, config, group policies etc).
• Knowledge of Microsoft Windows server and client OS administration.
• Microsoft Certified Professional (MCP, MCSA, MCSE or MCDBA).

Preferred Certifications:

Ivanti Neurons for ITSM - Administrator Certification

Education Requirements:

Bachelor's Degree in Information Technology with ten (10) years of relevant work experience

Educational substitutions as follows:

• Associate degree plus four (4) years of additional work experience.
• High School diploma or GED, with formal IT-related trade school training (i.e. IT related post-secondary, non-degreed award /certificate program, industry recognized certifications and commercially available training programs) and 6 years additional work experience.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation or genetic information.

PSI Pax, Inc. is an E-Verify Participant