Position Purpose
The Supervisor, Project Management is responsible for the execution of field action strategies and operational initiatives developed by the Senior Program Manager. They are responsible for assisting in managing and executing the field action and recall functions and managing a team of Project Coordinators scheduling the field repairs.
Position Responsibilities
- Collaborate in the Field Action/ recall processes ensuring field corrections are managed effectively and efficiently and reported to regulatory agencies as required
- Supervise Project Managers and Project Coordinators in the scheduling of repairs in the field
- Develop and prepare analytics and completion results to present for Agency update reports and communication to management
- Routinely communicate recall project goals, status, requirements, and deliverables to the Senior Program Manager
- Work with Marketing to define key customers and prioritize their execution. Manage communication with large key customers, IDN’s, and health networks throughout their repair process
- Communicate with corporate and international regulatory professionals for execution outside of the US.
- Maintain Field Action Objective Evidence records in a categorized and easily accessible fashion. Contribute to audit preparedness and ensure accuracy and completeness of repair records and associated documentation.
- Strong customer centric communication skills required to support project completion with minimal Customer impact
- Computer skills: master level proficiency in MS Excel and MS Outlook expected
- Other duties as assigned by supervisor
- Work environment may be an office or home setting
Minimum Qualification, Skill And/Or Competency Requirements
Education and Experience Required
Minimum 5 Years Project Management Experience Required
University / College degree (BA) preferred
PMI Certification is a plus
Technical Knowledge and Skills
Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
Experience In Medical Device Industry Is Preferred
Excellent computer and data management skills required
Abilities
Strong analytical and problem-solving skills
Impact and Scope
Errors would result in additional time and cost to the company, as well as potential loss of customer accounts
Key Internal and External Relationships
All colleagues within Company including senior management
Contracted Field service engineers, Project Managers, and Data Entry Clerks
Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical
Planning and Decision Making
Assist Senior Managers in their decisions by data preparation and analysis
Develop proposals with solid rationale
Supervision is available for escalated issues
This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Field Service
Primary Location
United States
Schedule
Full-time
Shift
Day Job
