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Support agents - Social media platforms

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Greece

Offer summary

Qualifications:

Fluency in French or Italian (written and spoken), Customer support experience preferred, Familiarity with social media platforms, Strong problem-solving and communication skills, Ability to multitask and manage time effectively.

Key responsabilities:

  • Respond to customer inquiries via social, email, & chat
  • Resolve complaints efficiently & maintain satisfaction
  • Identify customer needs & collaborate to improve service
  • Keep accurate records & stay updated on platform changes
  • Provide feedback on processes & suggest improvements
Cross Border Talents logo
Cross Border Talents Human Resources, Staffing & Recruiting Scaleup https://www.cbtalents.com/
201 - 500 Employees
About Cross Border Talents
We are the only recruitment agency that has been awarded 3 seals of excellence ⭐️⭐️⭐️ For 10 years we have been building not only a structured company, but also fostering a more human community of professionals from all over the world. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. We have over 1,000 partners in 50 countries. Always in accordance with the needs of our clients. We offer permanent placement solutions in engineering, ICT (information technology) and multilingual. With a team of international recruiters from 50 countries, we promote a more human community of professionals from all over the world / we strive for diversity. #humanrecuiterforward Our goals Humanisation We are a company that relies on and connects with people. We have built solid and genuine relationships that involve talent, customers and our partners. Innovation Our company is committed to constant innovation and makes every effort to represent a group with a creative and positive attitude aimed at obtaining technically advanced solutions and future-oriented technologies. Sustainability CBT engages in all processes with a conscious approach based on sustainable business practices that run across the entire company. We invest in society and
See more Cross Border Talents offers

Job description

Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution and maintain high customer satisfaction levels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep accurate records of customer interactions and actions taken.
  • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.
  • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Requirements

  • Fluency in French or Italian (both written and spoken) is mandatory.
  • Excellent communication skills and a strong customer focus.
  • Proven experience in customer support or a related field is preferred.
  • Familiarity with social media platforms and their functionalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
  • Basic technical skills and the ability to learn new software quickly.
  • Availability to work flexible hours, including weekends and holidays, if required.

Preferred Qualifications:

  • Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
  • Knowledge of other languages is a plus.
  • Experience in a remote work environment.

Benefits


Job Description: Customer Support Agent (French/Italian Speaking)

Position: Customer Support Agent
Location: Remote/On-site
Employment Type: Full-time/Part-time
Languages Required: French or Italian

About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution and maintain high customer satisfaction levels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep accurate records of customer interactions and actions taken.
  • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.
  • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Qualifications:

  • Fluency in French or Italian (both written and spoken) is mandatory.
  • Excellent communication skills and a strong customer focus.
  • Proven experience in customer support or a related field is preferred.
  • Familiarity with social media platforms and their functionalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
  • Basic technical skills and the ability to learn new software quickly.
  • Availability to work flexible hours, including weekends and holidays, if required.

Preferred Qualifications:

  • Experience with customer service software and CRM systems.
  • Knowledge of other languages is a plus.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • Flexible working hours.
  • Comprehensive training and onboarding program.
  • Access to employee wellness programs.
  • Collaborative and supportive work environment.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
FrenchItalianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Social Media ManagementFreshdeskCustomer CentricityMicrosoft Dynamics CRMZendeskCustomer Relationship Management (CRM) Software

Other Skills

  • Verbal Communication Skills
  • Technical Acumen
  • Empathy
  • Problem Solving
  • Collaboration
  • Patience
Are you interested?

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