Customer Care Representative, Albany, NY

81% Flex
Full Remote
44 - 75 K yearly
Remote from:United States
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Customer Care Representative, Albany, NY

81% Flex
Remote: Full Remote
Salary: 44 - 75K yearly
Work from: United States...

Offer summary


High school diploma or equivalent required, Experience in customer service and sales, Good interpersonal and communication skills, Computer keyboard skills, insurance background preferred, State insurance license & continuing education required.

Key responsabilities:

  • Handle phone calls for account service
  • Problem-solving and multitasking effectively
  • Collaborate well with team members
  • Build relationships and meet production goals
Amica Insurance logo

Amica Insurance

1001 - 5000 Employees

Job description

Logo Jobgether

Your missions

Customer Care Representative 
Albany Regional
1 Park Pl, Albany, NY 12205

Your future is our business.

Our office in Albany, NY is looking for a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements. 


Our starting annual salary range for this position is $43,790 - $74,797 and may be negotiable based on level of experience and applicable licenses within the Property and Casualty Industry.  The 40-hour schedule will be Monday through Friday between the core hours of 8 AM and 5 PM, with the potential to work holidays and a few Saturdays per year. Work from home may be available up to two days a week once trained to work independently. 


  • Conduct professional telephone conversations to service existing accounts in a high call volume environment 
  • Problem-solve and use time effectively to multitask and prioritize work 
  • Work well with others in a team setting 
  • Gain customer trust and respect by establishing and maintaining effective relationships 
  • Meet production goals, as shown through policies written and Amica Life referral 


  • High school diploma or equivalent education required 
  • Previous customer service and sales experience 
  • Excellent interpersonal and communication skills 
  • Computer keyboard and processing skills 
  • Previous insurance background is a plus, but not required 
  • After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) 

Perks and Benefits

  • Paid vacation, holidays and sick day
  • Competitive salaries and exceptional benefits
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Student Loan Repayment and Tuition Reimbursement programs
  • Fitness and wellness reimbursement
  • Generous retirement benefits
  • Employee community involvement
  • Strong relationships, lifelong friendships
  • Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.



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Soft Skills

  • Team player
  • Effective communicator

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