Job description

Position Summary

Provide on-site field technical services that exceed customer expectations for responsiveness,

delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.

The role of Field Service Engineer is to manage all field service operations within an assigned

field service territory.

Ideal candidate is located in Champaign/Urbana Illinios

Essential Duties & Responsibilities

Drive to customer locations on a daily basis
Provide product testing, investigation and repair of devices at customer location
Electromechanical device installation for field-serviceable equipment
MedNet/LifeShield support
MedNet/LifeShield device configurations
Install MedNet/LifeShield drug libraries as needed
Provide customer Technical In-Service training
Register Oracle Service Requests via laptop
Implement hardware & software device updates via technical field projects
Provide billable (i.e. non-warranty) field repair services
Utilize the Field Service Basic Operating Procedures
Management of Test Equipment
Maintain inventory of field spare parts
Proper expensing of all travel costs
Must understand wireless connectivity at the configuration level and be familiar with

basic troubleshooting methods including wireless encryption

Knowledge, Skills & Qualifications

Strong cGMP, process and product knowledge
Excellent verbal and written communication skills
Experience with programmable medical devices and software based medical systems

Education and Experience

High School diploma or GED equivalent; Associate degree in a technical discipline, or

the equivalent experience

Minimum of 3 years of experience in a technical vocation. Healthcare background

Preferred

Minimum Qualifications

Must be at least 18 years of age
Must pass pre-employment drug screen and background check

Travel/Vehicle/Credit Requirements

Travel up to 25% away and 75% regional (2-hour drive).
Ability to use commercial air travel when necessary
Must be able to travel on short notice
Valid driver’s license
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment

to customer site

Must be eligible for the corporate credit card
Ability to work overtime as needed

Physical Requirements and Work Environment

Must be willing to work in a hospital environment, typically a Biomed work area
Must be willing to complete all requirements for 3rd party vendor credentialing

(vaccinations, background checks, etc)

Must have high level of hand-eye coordination and manual dexterity to work with

electro-mechanical medical devices

Must be able to lift 30-40 lbs
Prolonged standing when installing, repairing or upgrading devices

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

Engineering

Primary Location

US-IL-Lake Forest

Other Locations

US-Illinois

Schedule

Full-time

Shift

Day Job

Required profile