Customer Service Representative/Lead Facilitator - Remote

72% Flex
Full Remote
10 - 100 K yearly
Remote from:Peru
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Customer Service Representative/Lead Facilitator - Remote

72% Flex
Remote: Full Remote
Salary: 10 - 100K yearly
Work from: Peru...

Offer summary

Qualifications:

Background in customer service and project support, Proficiency with common tools like MS Word.

Key responsabilities:

  • Educate, engage and guide clients affected by injuries or loss
  • Locate eligible individuals and families for compensation support
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Achieve Test Prep

E-learningSMEhttps://college-bridge.achievetestprep.com/
201 - 500 Employees

Job description

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Customer Service Representative/Lead Facilitator


Company: We Are Working, Inc.

Location: Remote (Work from Home)

Hours: Full-time or Part-time, Flexible Hours



About us:

At We Are Working, Inc, we assist injured individuals (or families of the deceased) in obtaining compensation for their losses. We help with two circumstances - civilians injured while working for U.S. defense related companies, or anyone injured by certain terrorist related acts. Typical claims have values of $10,000 to $100,000 USD. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. We have a high success rate in securing benefits for our clients, regardless of when the injury occurred. Both physical and mental injuries are eligible for our assistance.



About the role:

This is a remote, full time or part time, work-from-home position, with flexible hours, working for We Are Working, Inc, a U.S. based, global company (an ‘Achieve-it’ affiliated company). Compensation is up to $25/hr (base + commissions). 


As a customer service representative / lead facilitator at We Are Working, you would help us locate and support either of the following groups: 1) civilians that have been injured, or the families of individuals killed, while working for U.S. companies operating to support the U.S. military abroad (for example Iraq, Afghanistan, Pakistan, Ukraine, Nepal, Philippines, or any country with a U.S. military base); 2) anyone (civilian or military) that has been injured by certain terrorist acts. 



Requirements

Responsibilities include:

  • Helping educate and engage with and our clients affected by injuries or loss.

  • Guide our clients through the claims process.

  • Assist in locating eligible individuals and families for support with collecting compensation.


For more details about what types of injuries are eligible use this link - https://weareworking.com/claims/


Following is information on what kind of leads you would be helping us connect with:

Person specification

  • Civilian contractors from any country (U.S. citizenship not required)

  • Wounded Iraqi and Afghanistan veterans

  • Gold Star Families & Civilian contractors (even if already receiving benefits)


Examples of professions these individuals might be in:

  • Construction crew in the U.S. Government-funded projects worldwide

  • Heavy Equipment Operators on U.S. military bases or ports

  • Drivers delivering supplies or fuel to U.S. Forces

  • Linguists or Translators supporting U.S. Forces globally

  • Security Personnel in U.S. Government projects or Department of State

  • Food Services Personnel in U.S. Military bases


Types of Injuries they might have sustained (regardless of when)

  • Any physical injury

  • Death

  • Mental trauma (PTSD, Depression, Anxiety)

  • Nightmares, Insomnia, Panic attacks

  • Suicidal thoughts, Recurring flashbacks of traumatic events


Some US Companies they might have been employed under:

  • AECOM 

  • Air Scan Academi

  • Bechtel 

  • Baker Hughes

  • Blackwater 

  • CACI 

  • DRS Technologies 

  • DynCorp

  • Eagle Aviation Services and Technology (EAST)

  • Ecolog International 

  • Fluor 

  • Global Linguist Solutions 

  • Halliburton 

  • IAP

  • Lockheed Martin

  • Kellogg Brown & Root (KBR) 

  • Military Professional Resources (MPR)

  • Northrop Grumman

  • PAE 

  • Raytheon

  • SCI 

  • Schlumberger

  • Service Employees International 

  • Sikorsky and Bell Textron

  • Titan Corp

  • Triple Canopy

  • Vinnell Corp


You can find a more complete list of U.S. contractors here - bit.ly/3UK4VaR

If you have a steady internet connection, a background in customer service and project support, are proficient with common tools like MS Word, apply to be hired as a customer service rep/ lead generation associate at We Are Working. Come be a part of a team dedicated to making a difference in the lives of those who need it the most.


Job Details:

  • Schedule: Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST. 

  • Remote: 100% Online, based outside the US



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Required profile

Experience

Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Empathetic listener
  • Effective communicator

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