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Flemish Collections Customer Advisor

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Experience in customer service or contact center, Native/Proficient Flemish and English skills.

Key responsabilities:

  • Provide telephone support based on company values
  • Conduct affordability assessments and advise on repayment plans
  • Explain benefits of 'debt free day' with clear information
  • Maintain accurate call records for system notes
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Cross Border Talents Human Resources, Staffing & Recruiting Scaleup https://www.cbtalents.com/
201 - 500 Employees
See more Cross Border Talents offers

Job description

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.

Requirements

  • Be at the forefront of the business, operating via telephone/email to support customers
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

  • Experience in customer service, contact center experience is desirable
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Native/ Proficient Flemish skills
  • English Language Skills (B2 level or above)

Benefits

  • 14 competitive salaries
  • ·Bonus: 10%-15% on monthly gross salary
  • Ticket restaurant every month: 80 €
  • ·Private Medical and Accident Insurance
  • Accomodation and relocation pacakage

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Independent Thinking
  • Calmness Under Pressure
  • Problem Solving
  • Social Skills
  • Teamwork
  • Customer Service
  • Patience

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