About Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
About the job
Since launching a few years ago, our team has grown rapidly. We find ourselves in an exciting position to further deepen our partnerships within the government contracting space, to continue to attract and retain amazing teammates, and to scale our capacity to make an even bigger difference in the world.
Our company is organized into five main groups: Executive Office (sets and operationalizes the strategic direction of the company), Human Services (focused on clients such as the Centers for Medicare & Medicaid Services), Defense Services (focused on clients such as the U.S. Air Force), Training Services (focused on providing educational services to various government clients), and Service Excellence (focused on continually improving how we deliver client experiences and services across the company).
As the Chief Operating Officer (COO) of our Defense Services business unit, you’ll report directly to Skylight’s Vice President (VP) of Defense Services and be responsible for shaping the business unit’s strategic direction, managing the end-to-end operations, and driving results on a day-to-day basis.
What you’ll do
- Collaborate with the VP of Defense Services and other members of Skylight’s executive team (e.g., CEO, COO, VP of Growth) in setting and driving the business unit’s long- and short-term strategic direction
- Lead the execution of the business unit’s strategic direction through activities such as organizational-wide goal setting, performance planning, operational planning, and performance management
- Manage and engage in the day-to-day operations of the business unit, such as overseeing the work of managers, ensuring our client delivery teams are performing at the highest levels, and troubleshooting a variety of issues as they arise
- Play a direct role in all aspects of growing Skylight’s portfolio of defense services contract work with agencies such as the Air Force, Army, and Navy, including business development, opportunity capture, and bid & proposal
- Maintain ongoing visibility into the financial, operational, and performance health of the organization, including client projects, to facilitate proactive and sound decision-making
- Collaborate closely with Skylight’s Executive Office, including the COO, to ensure that the business unit’s operations align with the core operations of the company as a whole, including finance, accounting, legal, people ops, marketing, communications, growth, contract management, and information technology
- Build a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive and organizational outcomes are met
- Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors
What we're looking for
Minimum qualifications
- Experience in the defense services industry
- Ability to manage a multi-million-dollar profit & loss business, including multiple client engagements with multiple subcontractors
- Ability to sustain and grow a professional services business through business development, opportunity capture, and bid & proposal
- Strong understanding of how a professional services and government contracting business works
- Startup mentality, including a high degree of entrepreneurialism and resourcefulness
- Excellent general management and leadership skills
- Outstanding organizational skills, including attention to detail
- Excellent people management skills
- Experience building and managing high-performing teams
- Relentless commitment to diversity, equity, and inclusion
- Collaborative, supportive leadership style
- Excellent interpersonal and problem-solving skills
- Strong business acumen
- Superb written and oral communication skills
- Relentless commitment to excellence and quality in everything we do
- Strong understanding of business functions such as people ops, finance, marketing, business development, etc.
- Ability to collect, analyze, and derive actionable insights from financial, operational, and performance data
- Ability to serve as a coach/mentor to other leaders and managers
- Passionate about creating better public outcomes through great government services
- A mindset and work approach that aligns with our core values
- Ability to travel for work from time to time
Nice-to-have qualifications
- Prior experience working in the civic tech space
- Experience working in a remote-team environment
Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.
Other requirements
- All work must be conducted within the U.S.
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
Position type
This is a full-time, exempt position.
Location
This is a fully remote position.
Care package
Salary
The salary range for this position is between $170,000 and $240,000.
Benefits
Your well-being is important to us, so we focus on supporting you in a variety of ways:
- Medical insurance, dental insurance, vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Dependent care FSA, healthcare FSA, health savings account
- Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
- Paid time off, including 20 vacation days, 11 federal holidays, and flexible sick leave
- Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents
- Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
- Business development / sales bonuses
- Referral bonuses
- Annual $2,000 allowance for professional development
- Annual $750 allowance for tech-related purchases
- Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
- Dollar-for-dollar charity donation matching, up to $500 per year
- Access up to $1,000 before payday to cover emergency expenses
- Flexible, remote-friendly work environment
- An environment that empowers you to unleash your superpowers for public good
Interview tips
- Visit our join page to learn more about how our interview process works.
- Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
- If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.
We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.
We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
