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Intake Coordinator - Bilingual Spanish

72% Flex
Full Remote
Mid-level (2-5 years)
  • Remote from:United States
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Intake Coordinator - Bilingual Spanish

72% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: United States...

Offer summary


Bachelor’s degree in social services or related field, or relevant work experience, Knowledge of youth development, family dynamics, interviewing, confidential info handling.

Key responsabilities:

  • Interview and assess families for program eligibility
  • Conduct virtual and in-person interviews, write assessments, propose mentors
  • Maintain child safety standards, database entries, community connections
  • Collaborate with team, follow JEDI practices, represent organization well
Big Brothers Big Sisters Twin Cities logo
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Big Brothers Big Sisters Twin Cities

Non-profit Organization - CharityTPE
11 - 50 Employees

Job description

Logo Jobgether

Your missions


The primary purpose of this position is to interview and assess potential youth and families for eligibility into the Community Based program, ensuring that our standards for documentation, data management, and child safety are upheld.

BBBS is seeking candidates who have evening and weekend hours with flexibility to work and schedule interviews on their own time. Preference will be given to candidates from the Twin Cities who are available to also meet youth and families in-person for interviews.

Job Details

Location: Remote, anywhere in the United States. Preferred location from Twin Cities, Minnesota

Hiring Salary Range: $21.50 - $23.50/hour Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: 10-20 hours, primarily evenings and weekends. Flexible to your schedule and the needs of participants in our program. 

Job Type: Part Time, Non-Exempt

Supervisor: Manager of Enrollment & Matching

Essential Job Functions

Interview and assess diverse families and youth for eligibility for the program. This includes:

  • Schedule and conduct in-depth, virtual interviews. Some in-person preferred for local candidates (English & Spanish speaking families).
  • Provide a program orientation and overview, including family and youth expectations, the enrollment process, and next steps 
  • Lead coaching conversations, applying our Justice, Equity, Diversity, and Inclusion values
  • Ensure a high-level of proficiency in applying child safety and risk management throughout all aspects of job duties, including acting as a mandated reporter
  • Gather and review collateral information, as needed. This includes speaking with teachers, therapists, and social workers, and administering surveys to assess youth outcomes and meet grant requirements
  • Write detailed and comprehensive assessments based on participant interviews, including objective observations and recommendations for the right mentor and additional support needed
  • Connect with Spanish speaking families to propose potential volunteer mentors that have been identified by the team
  • Provide continued support to our Spanish-speaking families until a match has been identified
  • Complete all necessary database entries according to agency standards, with adherence to confidentiality 
  • Connect participants with other community resources and referrals, as appropriate
  • Ongoing check-in’s with supervisor for case consultations and caseload review 

Contribute to the mission and success of the agency

  • Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized. 
  • Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance. 
  • Stay informed about community needs, resources, and networks. 
  • Collaborate with others to achieve goals outlined in the annual business plan. 
  • Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
  • Represent BBBS well in the broader community. 
  • Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.



While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

  • Bachelor’s degree in social services or related field. Or meet one of the following qualifications:
  • Within 6 months of completing bachelor’s degree
  • AA degree and 2 years relevant work experience
  • No degree, 4 years of relevant work experience

Knowledge, Skills and Abilities

  • Knowledge and understanding of youth development and family dynamics
  • Experience with handling confidential and sensitive information
  • Experience with interviewing and assessment writing
  • Knowledge of mandated reporting guidelines
  • Strong interpersonal skills
  • Ability to exercise good judgment, make sound decisions & problem solve
  • Strong writing skills and the ability to communicate professionally with internal and external constituents
  • Goal oriented, with a strong commitment to quality and results
  • Physical Requirements
  • The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction


Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

  • Mission: Create and support mentoring relationships that ignite the power and promise of youth.
  • Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.


This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment. 

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States. 


The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

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Required profile

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Level of experience :
Mid-level (2-5 years)
Spoken language(s)
Check out the description to know which languages are mandatory.

Soft Skills

  • Strong interpersonal skills
  • Good judgment, problem-solving ability, goal-oriented
  • Excellent written and verbal communication skills

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