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ServiceNow Developer

72% Flex
Full Remote
  • Remote from:United States
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ServiceNow Developer

72% Flex
Remote: Full Remote
Work from: United States...

Offer summary


Bachelor’s degree in computer science or related field, Experience as a ServiceNow developer or hands-on configuration experience, familiarity with JavaScript, XML, HTML.

Key responsabilities:

  • Develop and configure ServiceNow solutions for Service Portal, CSM, ITSM, etc.
  • Collaborate with team members and external stakeholders to design, implement, test, and deploy enhancements and fixes, participate in version upgrades
AVER, LLC logo
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Information Technology & ServicesSME

51 - 200 Employees

Job description

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Your missions


AVER is seeking a ServiceNow Developer for the technical analysis, design, development, testing, implementation, and post implementation support for ServiceNow projects, enhancements, and fixes to support our Federal Client. The developer will work with members of the Applications team, business users, and external vendors to design, implement, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.                                 
  • Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Customer Service Management (CSM), IT Service Management (ITSM), Discovery, Project, Reporting, and SLAs.
  • Collaborate with team members to define, analyze, understand, and document business and technical requirements.
  • Participate in and support ServiceNow version upgrades.
  • Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action.
  • Partner with lead architect on projects, driving the design, creation, testing, and delivery of technical functionality.
  • Create technical architecture, design, and user guide documentation.
  • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.
  • Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
  • Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement.
  • Create estimations on the effort required to produce ServiceNow functionality.
  • Bachelor’s degree in computer science, Information Systems, or other technically relevant degrees.  
  • Experience as a ServiceNow developer or hands-on configuration experience in ServiceNow.
  • Expertise with CMDB configuration and the Common Service Data Model (CSDM).
  • Experience with JavaScript, XML, HTML Familiar with LDAP, MS Active Directory, ADFS Integration (interfacing) of enterprise software systems preferred.
  • Proven experience working with the ServiceNow Platform developing/configuring ServiceNow solutions in multiple environments; CSM, ITSM, SPM, ITOM, ITBM & ITAM
Desired Requirements:               
  • Ability to write well designed, testable, efficient code to support varied and more complex IT solutions.
  • Perform all necessary discoveries and fact-finding to fully understand more complex business problems and opportunities. Translate requirements into appropriate code, workflows, reports, etc.
  • Understanding of Customer Service Management, IT service management, and common service level agreement measurements.
  • Can identify, understand, document, and create functionality aligning with customer value streams.
  • Can produce level of estimates and basic deployment plans for ServiceNow functionality Strong organization and time management skills while working in a rapid software development environment.
  • Excellent collaboration skills and can effectively work in a team environment. Must be able to identify and learn new technologies quickly.
  • Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver thoughtful solutions that meet changing business needs. Collaborates with internal and external stakeholders on designs to ensure the final product is what was architected or designed.
  • Experience in implementing scoped applications into client instances.  Jira/Confluence and Agile practice knowledge strongly preferred. Strong communication skills (both written and verbal).
  • REMOTE (CONUS- Able to work on Eastern Standard Time)
Security Requirements:                    
  • Ability to obtain and maintain a government clearance (Public Trust)
  • This role supports a government agency which requires U.S. citizenship.  
About Us:             
AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.                    
AVER is an Equal Opportunity Employer/Veterans/Disabled                    
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Soft Skills

  • Excellent collaboration skills, effective team player
  • Strong communication skills and time management, proactive learner

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