Technical Service Technician

73% Flex
Full Remote
Mid-level (2-5 years)
Remote from:United States
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Technical Service Technician

73% Flex
Remote: Full Remote
Experience: Mid-level (2-5 years)
Work from: United States...

Offer summary

Qualifications:

Associate degree or equivalent experience, Basic math skills for calculations and troubleshooting, Polite, professional demeanor with customer interaction experience.

Key responsabilities:

  • Provide technical support to sales and service team
  • Deliver accurate and courteous telephone service
  • Contribute to systems development and problem resolution
Ecolab logo

Ecolab

XLargehttps://www.ecolab.com/
10001 Employees

Job description

Logo Jobgether

Your missions

Ecolab is seeking a Technical Service Technician. This is an in-person (hybrid) position responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers.  This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.

What’s In It For You

  • The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments   
  • Work with the world’s most recognized and iconic brands   
  • The ability to make an impact with a company that is passionate about your career development   
  • On the job training where you will learn from subject matter experts with proven success
  • Access to best-in-class resources, tools, and technology 
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best 

What You Will Do

  • Contribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customers
  • Routine call coverage on mid-level call complexity with areas of competence
  • Deliver accurate, courteous telephone service within performance standards including specialty consultation
  • Contribute to new systems development, and resolution of product and equipment quality problems
  • Prompt preparation of special reports, and transfer of follow-up information email or phone
  • Accurate and timely completion of internal ESRs, case entry and quality tracking reports
  • Completion of special project assignments
  • Excellent customer service skills and proficiency, prior customer facing experience

Minimum Qualifications:

  • Associate degree, or equivalent experience
  • Basic math skills with the ability to effectively calculate consumption, flow rate, concentration, use cost and dilution rates. Able to troubleshoot day to day operational, preventative maintenance, and training issues in a customer location remotely
  • Polite and professional demeanor, 2 years prior experience with customer interactions

Preferred Qualifications:

  • Bachelor’s degree
  • Familiarity with ticketing systems and video communication platforms
  • Verbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone service
  • Intermediate to advanced P.C. skills in Microsoft Office Suite applications
  • Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
  • Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation
  • Good technical written communication skills

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

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Required profile

Experience

Level of experience:Mid-level (2-5 years)
Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Excellent customer service
  • Effective communication and troubleshooting

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