Partner Service Manager

72% Flex
Full Remote
Remote from:Netherlands
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Partner Service Manager

72% Flex
Remote: Full Remote
Work from: Netherlands...

Offer summary

Qualifications:

Background in partnership management within software industry, Experience in customer service and success management.

Key responsabilities:

  • Cultivate partner relationships to enhance customer satisfaction
  • Design partner strategy aligned with organization's goals
  • Implement processes and Best Practices for continuous improvement
  • Monitor service delivery performance and SLA compliance
  • Define service product roadmaps based on feedback
ANYWHERE365® logo

ANYWHERE365®

SMEhttp://anywhere365.io
201 - 500 Employees

Job description

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Your missions

The Role:

At Anywhere365, we are looking for a Partner Success Service Manager, who embodies strong, trust-based relationships with Partners and Customers. As a customer-centric manager, you'll oversee operational relationships across our Support, Delivery, Sales, Product, and Cloud teams, fostering collaboration and enhancing customer and partner satisfaction. As an individual contributor in this role, you'll be responsible for defining service strategies, designing processes, and ensuring continuous improvement in our service delivery at Anywhere365. Part of this role involves steering operations matters on a tactical level; reporting (e.g., SLAs), and summarizing and directing lessons learned to designated individuals and departments to prevent escalations. The ideal candidate should have a background in partnership management, customer service, customer success management, and service delivery within the software industry. 



Key Responsibilities

  • Cultivate strong partner relationships to enhance customer satisfaction and experience. You’ll do this by leading and initiating projects together with partners and by participating in strategic sessions, aimed at the roll-out of new solutions and features of our software;
  • Design and execute a partner strategy to create enablement programs which are aligned with our mission and vision;
  • Design and implement processes and Best Practices that align with the organization’s long-term goals and continuously drive continuous innovative service improvement;
  • Monitor service delivery performance, and make sure we are meeting established service level agreements (SLAs);
  • Regularly generate reports and track key performance indicators (KPIs) to evaluate service excellence;
  • Identify and implement necessary changes and improvements in coordination with the operational chain;
  • Define service product roadmaps, features, and enhancements based on partner and customer feedback.
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Required profile

Experience

Industry :
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Building strong relationships
  • Strategic collaboration
  • Continuous improvement mindset

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