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B2C Sales Administrator

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Work from:

Africa

Offer summary

Qualifications:

Previous sales/customer service experience, Matric qualification, Fully bilingual in English and Afrikaans.

Key responsabilities:

Learn products/services
Handle high volume of customer communication via phone, email, messaging
Ensure high lead conversion rates and build strong customer relationships
Follow up on orders with accuracy and timeliness
Gather feedback and provide excellent service

DSL Telecom Telecommunication Services SME https://www.dsltelecom.co.za/

51 - 200 Employees

See more DSL Telecom offers

Job description

Description:

DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.

Job brief:

Are you ready to unleash your sales potential and earn uncapped commission? We are looking for a results-driven B2C (business to consumer) sales administrator to join our inbound sales team to actively monetize a high volume of inbound web leads and qualified orders for our connectivity products and services.

You must be comfortable handling dozens of leads per day, qualifying prospects and closing sales via phone, email and messaging. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. Ultimately, you will help build certainty throughout the sales and order process and build on our company’s reputation for offering outstanding service.

Responsibilities include:

Learn the products and services offered
Understand customer needs and requirements
Handling high volumes of phone calls, mails and messaging from customers
Ensure high lead/order conversion rates through building pipeline, inbound lead follow up and closing deals
Handle the processing of all orders with accuracy and timeliness
Build strong client relationships, through regular pro-active communication
Ensure prompt and accurate answers to clients’ queries
Achieve monthly and quarterly sales quotas
Gather feedback from customers or prospects and share with internal teams
Update internal CRM database supplier databases with account and service information
Ensure adherence to laws and policies

Requirements

Previous experience in Sales, customer service or similar environment
Matric qualification
Prioritizing, time management and organizational skills
Fast learner and passion for sales & customer service
Excellent verbal and written communication skills
Fully bilingual (English & Afrikaans)
Strong attention to detail
Ability to prioritise own workload and work independently
Good computer literacy, including Microsoft Office Suite & CRM
This is primarily an office based position but a practical work from home workspace will be required should you be requested to work remote
High Speed Internet Connection At Home (Including Back-Up connection) and UPS.
High performance laptop pc and 2nd screen

Bonus

Uncapped commission potential

Benefits

Medical Aid Contribution

We are open to local candidates only! You'll need to be in DSL Telecom’s office in Somerset West on a regular basis with ability to work remote when required.