Duration: 2 years
Epiq is a worldwide provider of legal and business services, serving law firms, corporations, financial institutions, and government agencies. With over 6,200 employees across 18 countries, Epiq helps its clients realize a wealth of benefits: things like lower internal and external costs, faster lead times on critical processes, more effective allocation of resources, productivity increases, and effective case management.
Epiq is partnering with Raise to deliver an exceptional candidate experience. When you apply for this or another contact job with Epiq, you’ll have instant access to all of their contract roles. The best part? Raise recruiters will reach out to you with new job opportunities that match your skills and experience, so you can always have another contract lined up.
We are recruiting for upcoming roles for Client Services Project Coordinators —if you’d be interested in working with an established global leader, read more below and submit your expression of interest!
Please note: Successful applicants will be employees of Raise, working at Epiq.
Position Overview
The Product Manager is responsible for managing one of the company’s digital products with a primary emphasis on product strategy and delivery of the roadmap. Specifically, the Product Manager develops each product’s feature set and acceptance criteria in collaboration with business stakeholders, while balancing strategic differentiation (scope), executional feasibility (resources), and deadline management (time). The Product Manager is a critical leader driving product ideation of business needs, and roadmap tradeoffs with Client Services, Operations, Marketing, and/or Sales stakeholders. Aligned with stakeholders, the Product Manager collaborates with UX/UI design and software engineering on requirements definition, design specifications, user story prioritization, and go-to-market activities. This role may involve market research, competitor research, 3rd party platform research, and return on investment analysis with a focus on revenue opportunities, or cost of revenue reduction. The successful candidate must have a professional background in bringing digital products to market, while successfully managing outcomes, KPI’s, and client relationships in a fast-paced, results-oriented environment. Knowledge of the settlement administration industry is a plus.
Job Responsibilities - Work with industry thought leaders and clients to determine market demand for new products and product extensions. - Drive future product direction roadmap & strategy Collaborate with business partners to define product roadmap - Closely interface with software development organization and business stakeholders in sales and marketing to ensure appropriate go-to-market plans are in place - Research alternative solutions including external vendor offerings that meet business requirements - Research markets, competitors, and merging trends (products & technologies) - Gauge usability of products and make constructive suggestions for change - Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. - Drive changes to our sales and marketing processes based on the learnings - Manage product(s) through all stages of the product cycle including: - Generating new product ideas - Establishing and documenting product requirements as Epics, Features, User Stories & Acceptance Criteria - Reviewing/prioritizing Features with business stakeholders - Reviewing/prioritizing User Stories with the product development team - Assist in planning overall software release schedule - Working with marketing and sales to prepare press releases and launch campaigns - Working with sales to ensure the appropriate go to market collateral, objections lists, and channel approaches are in place - Demonstrating and training staff and clients on new and upcoming features - Measuring the success of a new product feature
Required Qualifications & Characteristics - A bachelor’s degree is required, with an advanced degree (MBA) preferred. - The successful candidate will have 3-5 years’ experience in the Software Technology & Development arena. - 3+ years of product management experience with experience building and launching SaaS-based software solutions. - The position will require significant exposure to and collaboration with major clients, sales prospects, users and stakeholders. - The successful candidate will be a driven, accomplished product manager with a track record of success conceptualizing, developing and bringing to market innovative software solutions and new feature enhancements to drive sales and entries into new markets. - Comfortable in high growth organizations. - A hands-on leader, the ideal candidate will possess experience suited to an entrepreneurial and collaborative growth-oriented environment. - Fluency in analytics; - Ability to demonstrate ROI of all new product initiatives. - Proven track record of successful collaboration with development, sales, marketing and finance. - Strategic mindset with a passion for product delivery and user experience. - A quick learner. - Strong technical skills and knowledge of SaaS software and enterprise-wide systems. - Experienced in agile and scrum development methodologies, and a committed partner to the product development team. - Ability to understand technical product feature set.
Highly regarded qualifications, but not required: - Usability and interaction design training or experience. - Knowledge of legal software & services landscape.
Leadership CompetenciesIntegrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
Client Focus - Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
Decisiveness - Makes well-informed, effective and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions.
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We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
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