About the job
Project Manager
About Zapcom:
Zapcom Group is a fastest growing Global Product Engineering Services and solutions company, HDQ in the US and offices around the Globe.Zapcom group is a niche boutique company in delivering software to our clients. We strive for engineering excellence with product mindset and leveraging our best practices in accelerated development environment.
Zapcom Group take pride in meeting our client’s expectations as a trusted advisor to them and engineer solutions that fit their needs and deliver them on time within budget. This means we adopt and develop their applications and services using technologies, tools, and frameworks that best suit our client’s specific business needs. Because of this, our architects must be comfortable with learning new technologies, frameworks, systems, and problem domains. In Addition, our architects should constantly demonstrate their technical knowledge sharing, be hands on when needed in guiding our developers, and working closely with discipline directors on defining standards and engineer pragmatic solutions for our clients.
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Roles and responsibilities :
· Prepare the project plan and maintain the base version and latest version and obtain client approval as needed.
· 5+ years of experience in managing large complex projects
· Experience in implementing salesforce applications or working with Salesforce or similar packaged projects is a plus.
· Experience on Microsoft Project Plan.
· Set up the communication channel with client and internal management/project team for all Implementation projects.
· Triage any requirements along with team and arrive at solutions or seek assistance from management to meet the project committed timelines.
· Lead the implementation entirely and close out on the client post go-live with hand holding the client to the support team.
· Generate Change Requests wherever it is applicable and genuinely try for additional revenues where it could benefit the client.
· Deliver client requirements and expectations within the agreed project timeline and make sure all the objectives that are captured in the SOW are achieved with exceptional quality.
· Ensure that all the supporting teams such as PE, Support, Annuities, Rules, Paralegal teams are utilized in case of need for any implementation as per the agreement.
· Engage and/or contribute to process improvement initiatives that enable project delivery and seamless client support.
· Limit functional bugs to a set percentage for every implementation into Production.
· Communicate with client and management upfront about any mismatch in terms of the client requirement which may impact the project schedule.
· Maintain and provide the relevant data for project status and progress whenever management requests for it.
· To train self and the team members on the Implementation process and on client data validation
· Hands-on experience in Project Management using any tool and in activities such as Project estimation, planning, costing, team timesheet maintenance, preparing proposal, RFP etc.
· Good understanding of design & solution process will be added advantage.
· Hands on experience in handling; fixed price projects & restricting scope creep and resource wastage.
· PMP Certification is mandatory.
· Experience in implementing any CRM applications is a plus
· Excellent verbal and written communications are a must for this role.
