Regional Support Executive

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Regional Support

Reports To: Regional Vice President - East

Department: Sales - East

Preferred Location: Baltimore, Maryland (Remote) or Washington DC (Remote)

Additional Location: US (Remote)

Classification: Salary - Exempt

Position Summary

The Regional Support Executive (RSE), will provide support to the Strategic Account Executives in the East region.  The RSE will work alongside the Strategic Account Executives and should demonstrate superior customer relations, training, and product knowledge skills. Extensive travel within the territory and to other meetings/conferences will be required.

Essential Functions Statement(s)

Working in consultation with the Regional Vice President and the Strategic Account Executive, to implement all LLS solutions which will include over-the-phone-interpreting (OPI) and video services at new and existing client facilities; Through regular contact with client base, ensure clients have adequate materials and knowledge to effectively use all LLS solutions; Work with Strategic Account Executive’s and Regional Vice President to grow existing business within region; Work with Strategic Account Executive’s to manage and maintain all accounts in prescribed area. Contributes toward the revenue and gross margin targeted in the Region’s business plan. Supports the selling revenue from existing clients by building relationships with key clients Recommends changes, improvements and new services to corporate based on market needs, discovered opportunities and competitive threats. Maintains a high level of territory knowledge within all the following areas: competition, industry segments, market segments, and target companies. Ensures cohesive internal and external communications to create a seamless transition for the client after the initial sale. Assists in supporting the up-selling of existing customer with new products and services and works to cultivate the growth of existing customers throughout the region. Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Position Qualifications

Competency Statement(s)

• Autonomy – Ability to work independently with minimal supervision.

• Communication, Oral – Ability to communicate effectively with others, using the spoken word.

• Communication, Written – Ability to communicate in writing clearly and concisely.

• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.

• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Enthusiastic – Ability to bring energy to the performance of a task.

• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Goal Oriented – Ability to focus on a goal and obtain a pre-determined result.

• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal – Ability to get along well with a variety of personalities and individuals.

• Presentation Skills – Ability to effectively present information publicly.

• Sales Ability – Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.

Skills and Abilities

• Computer Skills – Basic computer skills are required, including the ability to use e-mail, develop and manage spreadsheets, ability to develop critical elements of customer reporting needs and communicate them appropriately.

• Certificates & Licenses – Must possess valid US driver’s license and have good driving record.

• Education & Experience Requirements – Bachelor’s Degree (four-year college or university) required.  One to three years related experience.

The full-time annual salary for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US Baltimore (Remote), Maryland (Remote) , Washington DC (Remote), and US (Remote) pay is $70,000.00 USD Annually.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Other Requirements

Physical Demands

• Frequent standing for extended periods of time; walking, frequent sitting (vehicle and/or healthcare setting), frequent need to handle materials, reach outward, and occasional need to reach above the shoulder. 

• Occasional need to lift/carry up to 50 pound items/boxes, occasional need to squat or kneel. 

Other Physical Requirements – Vision (near & distance, color); sense of sound (ability to hear customers.)

Work Environment – Work environment varies from home office setting to customer locations.  Considerable travel is required, including driving and air travel.

• Must be able to wear personal protective equipment (PPE), including but not limited to N95 masks, as prescribed by the client and local agencies.

• Must be able to comply with mandatory health screening requirements, in addition to other rules and regulations, as prescribed by the client and local agencies.

• Must be able to receive booster shots and vaccinations, including but not limited to the COVID-19 vaccination, as prescribed by the client and local agencies.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com 

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)