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Quality Analyst (Complaints)

77% Flex
Remote First
Full time

  • Remote from:Republic of Lithuania, Poland, Portugal

Quality Analyst (Complaints)

77% Flex
Extra Holidays-Extra Parental Leave-Work from home-Work from anywhere
Remote:Remote First
Contract:Full time
Revolut logoIcon for a company verified by Jobgether
Match workingIcon for a company verified by Jobgether
RevolutFintech: Finance + TechnologyLarge

https://www.revolut.com

5001 - 10000 Employees
HQ: London

Job description

Logo JobgetherYour missions

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We're looking for a passionate analyst to join us as a Complaints Specialist. Someone to investigate and resolve complaints within the regulatory deadline. It’s a position for truly responsible, customer-oriented, and resilient individuals. A strategic thinker ready to improve internal processes wherever it is needed. The goal is always the same: to improve the quality of our services and make sure that what we deliver is WOW 💫

Up for the challenge? Let’s get in touch 👇

What you’ll be doing

  • Deep-diving into data and other resources to identify and investigate the real root cause of mistakes
  • Collaborating with various internal teams to ensure efficient and effective complaint resolution
  • Identifying mistakes and returning them to the team of analysts in an enforcement manner
  • Providing Revolut's excellence in complaints and External Dispute Resolutions (i.e. FOS) handling
  • Driving the QA procedure forward

What you'll need

  • An excellent track record within a complaints-related environment
  • Previous complaints handling experience
  • Experience in conducting quality assurance checks (not required if you directly come from a complaints-related environment)
  • Flawless English and additional (French, Spanish, Italian, German, Polish, Lithuanian, Portuguese) language skills
  • Strong attention to detail
  • A leadership attitude to drive a team forward and work effectively in an autonomous manner

Nice to have

  • Project management skills

Compensation range

  • Vilnius: €2,200 - €2,300 gross monthly*
  • Lithuania: €2,200 - €2,300 gross monthly*
  • Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

Required profile

Match working
Remote location allowed
To apply to this offer, be sure you can work from :
Republic of Lithuania
Poland
Portugal
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Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.

Flexibility policy@Revolut

Remote policy

🏠 vs.🏢 Flexible working - depending on your location and the specific terms of your employment contract, you may be employed as a home-based worker (if Revolut doesn’t have office in your location) or an office-based/hybrid worker (if Revolut has an office in your location), who works from your home and in the office through desk booking. Therefore, you’ll have the flexibility to choose how you would like to work: either from home and/or the office. Have a better work-life balance while saving time on your commute. Our Flex policy applies only to certain positions as we offer support for our customers 24/7 thus some roles require shift work.

Remote onboarding at Revolut

Home, office, or a nice spot somewhere abroad? What’s your favourite place to work from? At Revolut all those options are available! We work from wherever we want 🤩

Discover more about Revolut’s flexibility policy

Flexibility @Revolut
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Extra Holidays
Extra Parental Leave

Remote tools

Slack

Benefits offered by@Revolut

🖥Remote allowance
📈Stock Option
👶Parental perks
👵Private Pension
🩺Private Health Insurance
🌍International Insurance
🚗Mobility Allowance
🥪Daily Lunch / Meal Card
🏋️‍♀️Gym reimbursement
🥊Digital Coaching
👨‍🏫Mentorship programs
🎓Tuition reimbursement
💆Wellness Program
👶Child care assistance
🎉Seasonal social events
🧑‍⚕️Mental health program

Discover more benefits on Revolut's company page

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