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Senior Manager, Business Product Management

Full Remote
Senior (5-10 years)

Senior Manager, Business Product Management

Unlimited holidays


Full Remote


Senior (5-10 years)

Job description

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Your missions

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Partner with business department and sub-department leaders to make immediate and lasting impacts on the way we work
  • Assist the Director of DT Sales CLM, along with business department heads, to develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
  • maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution
  • Help craft the future look, feel, and functionality of ServiceNow’s commercial CLM implementation
  • Supervise a team of Technical Product Managers and Business System Analysts, and leading cross-functional teams to meet business outcomes, design workflows, software implementations, and manage incidents
  • Work with internal customers and suppliers at all levels and responsibilities



  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is required.
  • Possess 8+ years of experience as a technical manager or similar role in the technology industry.
  • Experience in prior implementation of commercial (not procurement) Contract Lifecycle Management systems is required
  • Strong technical background and the ability to communicate effectively in a highly matrixed organization
  • Excellent organizational skills.
  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
  • Strong analytical and problem-solving skills.
  • Exceptional communication and leadership abilities.
  • Ability to adapt to changing priorities and work in a fast-paced environment.

This Senior Manager role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

For positions in the Bay Area, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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