Operations Manager - Partner Solutions CoE

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What you get to do in this role:

You will lead key strategic initiatives and own communications to make the Partner Solutions CoE more impactful. You will also play a major role in helping the Solutions CoE maintain a pulse on everything going on in the company and the Partner organization, surfacing critical information in a timely manner.

Core strategic priorities include:

1. Help ideate, craft and communicate the north star and narrative to the broader organization.
2. Identify and lead scalable, repeatable programs to support partner acceleration and growth. This includes professional services training and enablement programs to support field sales, and opportunities to drive synergies across global partner GTM operations.
3. Drive operational rhythm including pipeline, forecasting, Executive Briefing templates, reporting, cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership.
4. Define structured and predictable ways for the CoE to engage with different sales leaders across the company to build a collaborative working relationship.

Other key responsibilities:

• Drive the strategic agenda and serve as primary point of contact for the VP and the extended team leaders.
• Partner with GTM leadership to create and deliver a high-impact presentations for ServiceNow C-suite and ELT.
• Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations
• Ensure that the Global Partners GTM team strategy and charter is refined, operationalized, measured and communicated
• Influence decision making within executive audiences; establish and nurture relationships at the highest levels of the organization
• Support the customer agenda including identification of engagement and sponsorship opportunities.
• Support meeting preparation and follow-up.
• Help establish a culture of cross-functional cooperation and alignment.

To be successful in this role you have:

• 5+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a business manager or operational leadership role preferred.
• Utterly organized and detail-oriented; a love for creating order out of chaos.
• Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams.
• Ability to learn quickly on a fast-paced team including highly technical areas.
• Ability to handle interpersonal relationships judiciously, professionally, and empathetically.
• Collaborative team player who also knows how to ‘get things done’.
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.
• High energy, strong work ethic.
• Strong interpersonal skills; ability to influence at the highest levels.
• Strong program management skills.
• Past experience and relationships with major SI’s, ISV’s, Managed Service Providers,
• Value Added Resellers and experience with leading software, Cloud & SaaS organizations required.
• Bachelor’s degree and/or MBA degree is a strong plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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