Senior AvionX Product Support Engineer (Virtual)

Senior AvionX Product Support Engineer (Virtual)

Company:

The Boeing Company

Job ID:

00000403015

Date Posted:

2023-11-17

Location:

USA - Ann Arbor, MI

Job Description Qualifications:

Boeing is seeking a highly energetic and motivated Senior Product Support Engineer to join the AvionX team in a virtual capacity.  The candidate selected for this role will provide technical guidance and leadership coordination across multiple teams and execution planning for AvionX In-Service activities across multiple products.

The Product Support Engineer will have direct accountability for identifying, collecting, organizing, synthesizing, analyzing, and summarizing key data related to in-service issues with AvionX products. 

Work duties to include:

Tracks and maintains status and closure of all open issues.  Works with partner Customer Support, System Engineering, Product Development, Production, and Repair station teams to properly manage and resolve all in service issues.

Leads the root case/corrective action activities for all in service issues.  Reviews product definition, design, configuration data and works with product development teams to identify root cause and determine corrective action for issues. 

Manages, plans, researches, develops, analyzes, and designs modification and repair solutions that comply with customer, regulatory, Safety and company requirements. Leads planning and design criteria identification to develop innovative, integrated support and maintenance infrastructure.

Performs analysis and planning efforts for the program to determine impacts, constraints and plans involving product development, production rates, process improvement, or program initiatives. Develops and posts planning, scheduling and change related metrics/reports/status as needed

Position Responsibilities:

Customer Support

• Create Standard Program Performance presentations

• Develop and maintain customer working relationships

• Present Program performance reports to multiple partner organizations

• Provide Support to business partners working directly with Airline Customers

Lead Cross functional In-Service teams in problem solving activities

• Fault Isolation

• Root cause identification

• Fleet/Production Support plans

• Preventative actions

• Lessons Learned

Define and Develop AvionX Service Bulletins and related technical documentation

• Lead cross functional team to complete program specific Service Bulletins

• Interface with multiple organizations and Customer groups to approve Service bulletins

• Establish release and coordination, tracking and status of Service Bulletin or technical resolution actions

This position has been identified as a virtual opportunity and will not require the selected candidate to relocate.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee. 

Basic Qualifications (Required Skills/Experience):

• Bachelor's, Master's or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry

• 5+ years of experience with fielded electronics products

• 5+ years of experience in electronic product maintenance, repair, and warranty

• 3+ years of experience communicating and working with a geographically distributed development and support team

• 3+ years of experience supporting both internal and external customers across multiple disciplines

Preferred Qualifications (Desired Skills/Experience):

• Knowledge of various engineering disciplines such as electrical, mechanical, software and systems. Experience working with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables.

• Knowledge of customer, regulatory agency, industry, and company policies, practices, and procedures as they apply to technical documentation, support equipment, part interchangeability, data reliability analysis and data extraction, service related problem resolution and warranty settlement processes, etc. in support of projects and programs.

• Previous experience with airline operations and maintenance

Typical Education/Experience:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for first shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Plan: $100,300 - $156,400

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

U.S. Government Export Control Status: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 4

Job Type:

Regular

Job Code:

6SGTI4 (G03)

Equal Employment Opportunity:

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