GCMS Field Application Engineer

Job Description

To support our customers’ success with Agilent hardware and software we are looking for an enthusiastic person to join our Professional Services consulting team.  You will join a professional team of Field Application Engineers who support customers in the United States and Canada.  You will be responsible for educating customers on the entire Agilent portfolio of GC and GCMS hardware and software and help them develop solutions to their specific application and analytical needs. 

Duties will include:

• Providing our customers post-sales technical and application support on Agilent's GC and GCMS all detectors and mass spectroscopy products

• Delivering customized training and application support both remotely and at customer sites

• Working closely with Sales, Pre-sales application engineers and Product Specialists to understand customer needs and drive the consulting business

• Supporting our Field Service Engineers at escalations where application expertise helps provide a solution to the problem

• Happy to travel throughout North America, a minimum of 3 weeks a month

 Additional responsibilities: 

• Contributing to the effective and expedient resolution of customer problems

• Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness

• Mentoring peers, colleagues and partners to drive workflow and application expertise

• Understanding the needs of customers working in regulated environments

• Leading the delivery of integrated multiple technology solutions

• Solving complex, high impact system/application engineering services problems in environmental, chemical, food and pharma

Qualifications

• Bachelor of Science degree in Chemistry or other scientific discipline

• 10+ years of work experience with Agilent’s GC and GCMS solutions with a deep understanding of workflows and complex applications

• Deep understanding of Agilent software platforms including OpenLab, Mass Hunter and Chemstation

• Experience with EPA and ASTM method development is required

• Ability to optimize and perform quantitative data analysis in regulated environments

• Experienced with custom valve solutions and capillary flow technology preferred

• Experience with purge and trap, headspace and thermal desorption applications is desired

• Understanding of Agilent compliance solutions is desired

• Excellent verbal, written, and presentation communications skills

• Proficiency in the use of Microsoft Office Suite

• Available for flexible work schedule and 75% business travel

• This position is REMOTE and must be located in the lower 48 - US within 1 hour of a major metropolitan airport

Agilent employees in this customer-facing role in the U.S. (including Puerto Rico) and Canada are required to be fully vaccinated against COVID-19 and comply with any additional applicable customer health and safety requirements (e.g., COVID-19 boosters, testing, etc.), unless an approved exemption has been granted by Agilent for a medical reason or sincerely held religious belief, or because the employee is otherwise exempt under applicable law.  Other Agilent employees may be required to be vaccinated against COVID-19 in accordance with applicable law. 

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Option to Work Remote

Yes

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support