Lean Industries (Lean Software Services, LSS Software Holdings)
About the Company: Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly-configurable workflow-based solution, the software is typically installed on premise at large financial institutions and merchant acquiring companies.
Lean is growing rapidly and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.
We offer competitive salaries, benefit package and a stimulating environment.
Locations Dayton, Ohio
Richmond Hill ON, Canada (Toronto area)
Remote locations will be considered for the right candidates
Job Type Full-time
Overview: The Business Analyst monitors and resolves problems with existing customers as well as helps with ongoing projects those Customers may have. The desired candidate has project experience in retail banking, card issuing, merchant acquiring, and/or similar industry experience in the electronic payments processing space. The candidate also has a strong technical background and experience implementing and supporting enterprise software applications in complex business environments.
Quick learner of Lean’s Dispute Processing implementation process and requirements-gathering tools
Work with a cross-functional team to deliver software updates to clients
Travel to client locations when necessary for requirements-gathering, training or testing sessions or Go Live events
Participate in Train the Tester and Train the Trainer sessions for clients
Ensure project documentation is kept up to date
Acquire new knowledge rapidly and interpret functional and non-functional requirements quickly
Gain experience with Lean’s workflow automation and business process management software
Proficient with Microsoft Office products, specifically MS Visio, Word, Excel, and PowerPoint
Prior project experience strongly recommended
Motivated quick learner with good problem-solving capabilities
Prior experience in a client servicing or service desk role a must. Must be customer-oriented and highly cognizant of the importance of customer service
Demonstrated experience with issue troubleshooting and the issue resolution cycle
Exceptional attention to detail is a must for this position
Excellent organizational skills
Ability to communicate both written and verbally in a professional and courteous manner
Willingness to continually grow and enhance your own skills and knowledge
Proficient at working independently and have a home office, as needed
Exposure to SQL Server and Oracle database technologies is desirable
Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses until reimbursed
Valid driver's license and vehicle
Minimum three references
Business Unit:Lean - USA
Scheduled Weekly Hours:40
Number of Openings Available:1
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.