Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country.
Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it’s a tall order to transform a $320 billion industry, but we’re already well on our way. Since we were founded in 2012, we’ve stuck to our values and our commitment to foster a “No Jerks, No Egos” culture, which is a big reason we’ve gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years.
At Porch Group, no two days will ever be the same and you’ll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work.
Job Title: Client Success Manager
Location: United States
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we’d love for you to be a part of it as our Client Success Manager for Rynoh, A Porch Family Company.
Rynoh is a cloud-based SaaS financial management platform and fraud prevention system that has revolutionized escrow account management practices. Since its introduction, RynohLive has identified and prevented escrow theft, wire, and ACH fraud, stopped employee embezzlements, eliminated check fraud and disbursing errors, and saved our clients millions of dollars.
As a Client Success Manager, you will play a key role in building and maintaining strong, long-lasting customer relationships. Your primary focus will be to ensure customer satisfaction, identify new business opportunities, and collaborate with internal teams to deliver exceptional service.
What You Will Do As A Client Success Manager
- Client Relationship Management:
- In this dynamic role as an Account Manager, cultivating and nurturing strong client relationships will be a cornerstone of success. The selected candidate will be entrusted with building and maintaining meaningful connections with our clients, understanding their unique needs, and serving as a dedicated point of contact. From initial onboarding to conducting regular check-ins to anticipating client requirements, the Account Manager will be the linchpin in ensuring client satisfaction and loyalty. Through effective communication and a proactive approach, the successful candidate will not only meet but exceed client expectations, solidifying our position as a trusted partner. This position offers a compelling opportunity for an individual with strong interpersonal skills and a passion for fostering long-lasting client relationships.
- Communication and Collaboration:
- Work closely with internal teams, including sales, marketing, and product development, to ensure client needs are met. Communicate product updates, new features, and industry trends to clients.
- Sales Administration:
- Work closely with the Head of Sales on administrative tasks related to sales operations. This multifaceted position will involve overseeing and coordinating various sales-related tasks, including scrubbing prospect data lists, pulling data sources for email distributions, and managing client communications. The successful candidate will be responsible for ensuring the seamless execution of sales processes, maintaining accurate records, and providing critical support to the sales team. By adeptly handling sales administration duties, the Account Manager will contribute significantly to our overall sales strategy, fostering efficiency and enabling our team to deliver exceptional service to our valued clients.
- Remote Work: Effectively manage time and tasks in a remote work environment. Collaborate with team members through virtual communication tools.
What You Will Bring As A Client Success Manager
- 2+ years of experience in sales and account management
- High School Diploma (College Degree Preferred)
- 1 year experience working with Microsoft Office
- 2+ years of experience with Salesforce.com
- Proven experience as an Account Manager or in a similar client-facing role.
- Experience in the Title Insurance Industry is a big plus.
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical clients.
- Ability to work independently and proactively.
- Strong problem-solving skills and the ability to think strategically.
What You Will Get As A Porch Group Team Member
Pay Range*: $49,000.00 - $66,000.00 annually
*Please know your actual pay at Porch will reflect a number of factors, among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.
Our benefits package will provide you with comprehensive coverage for your health, financial wellness, and well-being.
- Our healthcare benefits include medical, dental, and vision programs with healthcare savings account (HSA) and healthcare flexible spending account (FSA) options.
- Our life and disability benefits include company-provided and voluntary life and AD&D insurance and short- and long-term disability insurance.
- Our financial wellness programs include a 401(k) retirement savings plan, a dependent care flexible spending account (DC FSA), and transportation savings account options. preparation, and fitness and other discount programs.
- Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, an employee assistance program (EAP), an identity theft program, travel assistance, will preparation, and fitness and other discount programs.
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What’s next?
Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
