Specialist, Account Management & Inventory, Customer Relations
Mylan Pharmaceuticals Inc.
At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.
Viatris empowers people worldwide to live healthier at every stage of life.
We do so via:
Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.
Every day, we rise to the challenge to make a difference and here’s how the Specialist, Account Management & Inventory, Customer Relations role will make an impact:
Key responsibilities for this role include:
Build, maintain, and enhance relationships with assigned customer base serving as the single point of contact to maintain business continuity and collaboration with internal departments such as Sales Teams, Pricing & Contracts, Accounting, Distribution Center, Finance, Information Technology to ensure customer requests/inquiries are handled appropriately and in a timely manner while providing the highest level of customer service.
Manage assigned key accounts which includes, but not limited to, leading customer review calls to report on status of products and orders, analyze and provide daily/weekly/monthly reporting to customers and executive leadership, create/distribute all customer account correspondence, provide insight regarding customer feedback to internal departments, and execution of product launches.
Analyze, review, and release customer orders based on ordering patterns, inventory status, product-controlled status, and provided usages which includes evaluation of impact analysis of order processing to other accounts such as failure to supply. Provide recommendations as needed.
Responsible for order management and processing by ensuring accurate and timely shipment and delivery of orders minimizing lead times and meeting customer thru collaboration with the Distribution Center.
Comply with DEA and State Regulatory guidelines and internal SOP’s involving the shipment of pharmaceutical product. This includes obtaining necessary documentation for controlled products, excessive orders, license verification, as well as ensuring the shipment of only the drug classes each account is licensed to receive and distribute are processed.
Research and resolve shipping or customer order discrepancies and customer failure to supply claims. Compiling and analyzing order details to provide the overall financial impact of the discrepancy/failure to supply of the claim and share the results with respective leadership team as part of an overall process.
Identify and meet U.S. customer and consumer needs via phone, email, or fax by researching, locating, and providing answers or alternate solutions to all inquiries within set timelines for all divisions.
Ensure compliance to all documented practices for various inquiries. Maintaining current thorough knowledge of all business units and product portfolios, marketing campaigns, pricing, website information, PAP programs, and other relevant programs and information to ensure One Viatris is accurately represented as a shared service to the customers.
The minimum qualifications for this role are:
Minimum of a bachelor’s degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.
Must possess knowledge and understanding of customer service operations.
Must have excellent attention to detail and strong organizational skills; Must be a team player. Excellent written and verbal communication skills with the ability to establish and maintain effective business relationships are required. Must have the ability to work independently, take the initiative, prioritize, and manage multiple deliverables under tight deadlines. Must demonstrate the initiative to work with others to advance knowledge and ability to take on new tasks and responsibilities.
Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments.
Ability to add, subtract, multiply, and divide. Ability to perform computations such as percentages, ratios, and rates.
Ability to solve equations, apply technical mathematical concepts, and perform complex computations.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. May be required to stand; walk; stoop; bend; kneel; and climb steps. May require use of hands and use of arms. Sedentary lifting requirements.
Normal office situation.
Proficiency in speaking, comprehending, reading and writing English is required.
Exact compensation may vary based on skills, experience, and location. The salary range for this position is $41,000 - $93,000.
At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.
Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.#LI-Remote