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Lease Plan - Principal Customer Success Manager
Full Remote
Mid-level (2-5 years)

Lease Plan - Principal Customer Success Manager



Full Remote


Mid-level (2-5 years)

Job description

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Lease Plan - Principle Customer Success Manager

Are you ready to take on a pivotal role in revolutionizing the way businesses connect and thrive in the digital era? As a Principal Customer Success Manager at Aryaka, you will lead the charge in enhancing our Top Tier customers' experience and helping them harness the full power of Aryaka's cutting-edge solutions.

Your Role at Aryaka:

As a Principal Customer Success Manager, you will play a pivotal role in Aryaka's mission to redefine networking and security for businesses globally. Here's a closer look at your key responsibilities:

Strategic Customer Engagement:

  • Lead the onboarding, adoption, expansion, and renewal journeys for our Top Tier customers.
  • Act as a trusted advisor to customer stakeholders, channel partners, and executive sponsors, guiding them in optimizing their Aryaka investment.
  • Coach customers on establishing and implementing Network and Security change management and governance programs.

Success Planning:

  • Develop and execute Success Plans to ensure customers maximize the value of Aryaka's solutions.
  • Gain a deep understanding of our customers' business challenges and proactively provide guidance and support.

Renewal and Growth:

  • Drive subscription and service renewals.
  • Collaborate with internal teams to address customer concerns and prepare for renewals.
  • Drive upsell and cross-sell opportunities and work towards expanding the customer relationship together with Sales and Partners

Relationship Building:

  • Establish strong relationships with customer executive sponsors, strengthening connections and uncovering new opportunities.
  • Monitor key performance metrics and create strategic plans to address any negative changes.

Technical Expertise:

  • Proactively engage with Customer Support and Engineering to resolve complex technical issues.
  • Conduct Executive Business Reviews to provide insights and recommendations.
  • Lead Capacity Planning and Best Practices workshops together with other Aryaka Teams

Collaboration and Leadership:

  • Collaborate closely with Sales, Marketing, Support, Product Management, and Legal teams.
  • Mentor fellow Customer Success Managers regionally or globally.

Performance Objectives:

  • Track and report on territory coverage models.
  • Manage health scoring for all assigned strategic customers.
  • Support renewals, upsell/cross-sell bookings, and revenue forecasts.
  • Provide ad hoc analysis to management.
  • Foster collaboration between Sales and other functional groups


  • Education: A BA/BS degree in Business, Computer Science, or a related field, or equivalent work experience.
  • Experience: You should bring at least 10 years of experience in Customer Success Management, Business Strategy, or other customer-facing sales roles. This role demands the ability to handle multiple priorities and deadlines with ease.
  • Expertise: Your extensive background in pre-sales, account management, consulting, or similar customer-centric roles, along with hands-on experience in customer success and adoption, will set you up for success.
  • Organizational Skills: Your exceptional organizational skills are a must, and you should have a proven ability to mentor fellow Customer Success Managers.
  • Technical Proficiency: A solid 8-10 years of experience in Telco Networking with circuits or SASE cybersecurity experience in a customer-facing role is vital. Familiarity with Cloud platforms (AWS, GCP, Azure) or cybersecurity will be highly beneficial.
  • Data-Driven Approach: You are highly data-driven and dedicated to following processes, prioritizing work in a demanding environment, and consistently delivering results.
  • Communication: Exceptional written and verbal communication skills are essential, as you'll need to articulate technical issues to both technical and non-technical audiences and explain their business impact.
  • Positive Attitude: You possess a positive, growth-oriented mindset and thrive in a matrixed, team environment anchored by Aryaka's company values.

What We Offer:

Join Aryaka and unlock a world of opportunities. We provide an environment that encourages innovation, professional growth, and collaboration. As a Principal Customer Success Manager, you'll be part of a team that's shaping the future of networking and security. We offer a competitive compensation package, comprehensive benefits, and the chance to work in a dynamic, fast-paced environment.

Aryaka Values:

At Aryaka, we live by our values. We are committed to teamwork, innovation, and delivering results. We value your hard work, dedication, and positive contributions. As a Principal Customer Success Manager, you'll thrive in an organization that embodies these principles.

Who are we -

Aryaka is the global leader in fully managed SD-WAN and SASE services. Delivered as-a-service for a variety of modern deployments, we make it easy for enterprises to consume network and network security solutions. Aryaka uniquely combines innovative SD-WAN and security technology with a global network and a managed service approach to offer the industry’s best customer and application experience. Coupled with being recognized for the 2nd year in a row by Gartner’s “Voice of the Customer and listed on the “Inc. 5000 America’s Fastest-Growing Private Companies” our customers include hundreds of global enterprises, including several from the esteemed Fortune 100. We have strong partnerships with companies that include Palo Alto Networks, Check Point Software Technologies, as examples, and we are backed by incredible investors that include Goldman Sachs, Third Point Ventures, and others. We are actively seeking top talent to join our growing team. Are you ready?

Why Aryaka –

We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, we have flexible PTO, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identity are strongly encouraged to apply. Aryaka considers the “whole person” without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status.

What is in it for you? (EVP – Employee Value Proposition)

  • Work for a global, fast-growing Unified SASE innovator.
  • Be a part of a company culture that embraces diversity and inclusivity
  • Aryaka was named one of the INC. magazines best places to work for 2020

Aryaka Networks, Inc. is an equal opportunity employer.

All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Third Party Agency Notice:

Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement. #LI-Remote

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