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Sr Partner Solution Architect
Full Remote

Sr Partner Solution Architect

Unlimited holidays


Full Remote

Job description

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Your missions

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work with enterprise-grade solutions that automate activities, tasks and processes across the systems that make up day-to-day work life, in turn helping the enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Our market leading application platform as a service (aPaaS) is used by thousands of large companies and governmental organizations worldwide to deliver Software as a Service (SaaS) experiences and is trusted to keep customer information safe and compliant.

ServiceNow is seeking a Partner Solution Architect that will drive solution innovation with partners by leading story boarding exercises to define solutions, applying design thinking, providing technical hands-on expertise on the NOW platform to partners. The partner solution architect is responsible to define and drive the solution strategy by engaging with the product teams at ServiceNow and our partner ecosystem. The architect should be able to communicate the power, flexibility, and ease-of-use of the ServiceNow PaaS to partners to drive solution outcomes that drive value for customers and for the partnership. This is a hands-on technical innovator who can go wide and deep on technical enablement and solution positioning for partner growth.

What you get to do in this role:

As a vital member of our team, you will have the opportunity to take on the following responsibilities:

  • Lead and develop use case storyboards in collaboration with our partners, defining joint solutions and outcomes that drive innovation and progress.
  • Foster cutting-edge co-innovation initiatives by working closely with ServiceNow's product teams and technology partners. Leverage your extensive knowledge of the technology industry and trends, combined with a deep understanding of ServiceNow Products, to facilitate groundbreaking advancements.
  • Advocate for ServiceNow technology, showcasing its capabilities and value to our partner ecosystem, customers, and sales teams.
  • Serve as a proficient technical liaison between ServiceNow and our technology partner community, fostering effective communication and collaboration.
  • Collaborate with strategic technology partners to create a more substantial impact within the ServiceNow ecosystem.
  • Work alongside Business Unit product (PM/ENG) teams to create and maintain comprehensive content defining integration use cases, supporting partners in building seamless integrations.
  • Assist key partners in developing their integration use cases and review their integration designs to ensure high-quality solutions.
  • Manage design partnership activities with technology partners, particularly focusing on integrations that complement major features in BU products/modules.
  • Stay informed about competitive and complementary aspects of ServiceNow's technology partners' products, effectively navigating partnerships with competitive firms.
  • Act as the ServiceNow technical owner for partner-developed integrations, advocating for the partners and their developers with ServiceNow's Product, Engineering, and Certification teams.
  • Collaborate with Solutions Consulting, Sales, and our customers on integration projects to deliver exceptional solutions.
  • Provide valuable guidance and support to registered technology partners through various approaches like office hours, ensuring their success at scale.

Join us in making a significant impact on the world of technology by driving innovation, collaboration, and value across our partner ecosystem. Together, we will shape the future of ServiceNow and revolutionize the way businesses operate.


To be successful in this role you have:

  • Minimum of 5 years of experience as a solution architect, providing hands-on technical leadership for end-to-end design, delivery, and management of hybrid cloud solutions (AWS, Azure, GCP, VMWare, Oracle).
  • At least 2-3 years of experience in designing and developing Enterprise Applications as an Enterprise Architect.
  • Minimum 2-3 years of development experience on the ServiceNow Platform.
  • Ability to lead solution architecture through design thinking workshops, encompassing IT/Digital Transformation, Modernization, and Migration efforts.
  • Demonstrated technical expertise and proficiency in Networking, VM, containers, serverless technologies, along with AI and ML across any cloud and on-premises enterprise.
  • An AWS, Azure, Google, or other cloud architect certification is a plus.
  • Comprehensive understanding of the technology ecosystem and trends, with the ability to align trends with ServiceNow solutions.
  • Familiarity with ServiceNow ITx products, including ITOM, Security, Risk, DevOps, and ITAM, is highly desirable.
  • Self-motivated, outcome-oriented, and adaptable to working with ambiguity and change in both tasks and schedule.
  • Strong business analysis and requirements gathering skills, along with a quick ability to grasp new technologies through instruction and self-training.
  • Willingness and ability to travel up to 25% of the time.
  • Proven and current technical expertise in web technology, coupled with a hunger for learning new technologies.
  • Exceptional communication and presentation skills, effectively conveying technical and business concepts.
  • Capability to create compelling written and multimedia content, showcasing the power and flexibility of the ServiceNow Platform.
  • Passion for technology and driving business growth through strategic partnerships.
  • Enjoyment in problem-solving and being a cross-functional change agent.
  • Demonstrated professional curiosity and comfortable leading by example.

If you possess these qualifications and share our passion for technology and innovation, we invite you to join our team. Together, we will revolutionize the way businesses operate and create transformative solutions that empower our clients and partners.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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