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Community SOC Family Partner (Halifax and Nash)
Full Remote

Community SOC Family Partner (Halifax and Nash)

Extra holidaysFlexible working hoursFlexible working days


Full Remote

Job description

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Working Title: Community SOC Family Partner (Halifax and Nash Counties of Trillium's catchment area.)

Position Number: 54077

FLSA Status: Non-Exempt

Posting Salary Range: $35,280 - $40,950

Office Location: Remote in Catchment (Halifax and Nash Counties of Trillium's catchment area.)


This position requires a minimum of four (4) years of experience as a primary (a family member, friend, or neighbor who provides paid or unpaid assistance to a person with a chronic illness or disability condition) caregiver for a child or youth receiving Medicaid or State funded BH services. Please review other qualifications below.

Make an Impact

Trillium Health Resources is a local governmental agency (LME/MCO) in North Carolina that manages serious mental health, substance use, and intellectual/developmental disability services. Serving in 28 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources is seeking a Community SOC Family Partner to join our System of Care (SOC) team. This position will be filled by someone who has a minimum of four (4) years of experience as a primary caregiver for a child or youth receiving Medicaid or State funded BH services. The knowledge gained from lived experience is beneficial in this role. The Community SOC Family Partner works directly in the communities that Trillium serves and is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral and social service systems for themselves and about the existence of informal/community resources available to them. This position ensures members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better. While this position entails the option of a remote office location, the position does require field-based support and travel to meet the member and family needs.

On a typical day, you might:

  • Work with member’s families and other members of the care team to identify, document and attempt to address barriers to relocation to a more integrated setting.
  • Provide linkage to needed physical psychological, behavioral and educational evaluations and supports, as appropriate for the individual’s needs.
  • Educate and train members and the member’s family or guardians on resource availability, and how to independently access resources to maintain self-sufficiency in caring for the member in the community.
  • Support transitions of care e.g. members discharging from residential or inpatient settings, transitioning out of school-related services, members experience a change in employment or change in primary care giver.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

  • Flexible Work Schedules
  • Health Insurance - no premium for employee coverage
  • Flexible Spending Accounts
  • Paid Time Off (PTO) of 23 days, plus 10 paid holidays within first year of employment
  • NC Local Government retirement pension, plus 401k with 5% employer match & immediate vesting
  • Public Service Loan Forgiveness Qualifying Employer


Education: High School Graduate or GED.

Experience: Minimum of four (4) years of experience as a primary caregiver (a family member, friend, or neighbor who provides paid or unpaid assistance to a person with a chronic illness or disability condition) a child or youth receiving Medicaid or State funded BH services.

Preferred two (2) years paid experience working directly with individuals with BH or IDD conditions. Paid experience related to the counties in which they are applying.*this experience should be clearly documented in your resume

License/Certification: Certified Peer Support Specialist preferred.

Must have a valid driver’s license

Must reside in North Carolina to be considered for remote status.

This position requires you to work in Halifax and Nash Counties of Trillium's catchment area.

Deadline for application: September 26, 2023 at 11:59pm.

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

  • Employer Name
    • Dates of service (month & year)
    • Average number of hours worked per week
    • Essential duties of the job as related to the position you’re applying for
  • Education
    • Degree type
    • Date degree was awarded
    • Institution
  • Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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